LABOUR MARKET ASSISTANCE OUTCOMES REPORT
______________________________________________________________________
a quarterly ANALYSIS OF THE OUTCOMES
FROM LABOUR MARKET ASSISTANCE

March 2011 REPORT

http://www.deewr.gov.au/Employment/ResearchStatistics/ProgEval/Pages/LMAOutcomes.aspx

Contents
Key Results	3
Table 1.1 – Labour Market Status	4
Table 1.2 – Employment	5
Table 1.3 – Education	6
Job Services Australia	7
Table 2.1– Streams 1 to 4 (Job Services Australia)	7
Table 2.2– Stream 1 (Job Services Australia)	8
Table 2.3– Stream 2 (Job Services Australia)	9
Table 2.4 - Stream 3 (Job Services Australia)	10
Table 2.5 - Stream 4 (Job Services Australia)	11
Table 2.6 - Job Placements (Job Services Australia)	12
Table 2.7 - Activities (Job Services Australia)	13
Table 2.8 – Work for the Dole (Job Services Australia)	14
Table 2.9 - Training in Job Search Techniques (Job Services Australia)	15
Table 2.10 - Employment & Positive Outcomes by Region (Job Services Australia)	16
Disability Employment Services	17
Table 3.1 - Employment Assistance (Disability Employment Services)	17
Table 3.2 - Employment Assistance through Disability Management Service (Disability Employment Services)	18
Table 3.3 - Employment Assistance through Employment Support Service (Disability Employment Services)	19
Table 3.4 - Ongoing Support (Disability Employment Services)	20
Indigenous Employment Program	21
Table 4.1 - Employment related activities (Indigenous Employment Program)	21
Table 4.2 - Non-employment related activities (Indigenous Employment Program)	22
Job seekers' satisfaction	23
Table 5.1 Job seekers' satisfaction with assistance	23
Further information	24
Outcomes and measures used in this report	24
Other definitions used in this report	25
Reference period	25
Survey & technical information	26
Job Services Australia (JSA)	31
Disability Employment Services (DES)	32
Reformed Indigenous Employment Program (IEP)	32

For more information on Labour Market Assistance Outcomes please email: ppmsurvey@deewr.gov.au
ISBN: 978-0-642-33259-2	
Key Results
Three months after becoming in-scope, job seekers are surveyed about their current labour market and education status. This publication showcases the employment and educational outcomes of job seekers in Job Services Australia (JSA,) and Reformed Indigenous Employment Program (IEP) for the year ending March 2011, and for job seekers in Disability Employment Services (DES) for the 10 months ending March 2011.

Positive Outcomes
A positive outcome is achieved when, three months after employment assistance, a job seeker is working or studying. Positive outcomes rates for year ending March 2011 are:
60.0% for JSA Streams 1 to 4	
32.6% for DES - Employment Assistance	

61.0% for JSA Stream 1 (limited)	
70.4% for DES - Ongoing Support	

68.4% for JSA Stream 1	
74.6% for IEP - Employment related activities	

65.7% for JSA Stream 2	
60.3% for IEP - Non-employment related activities	

49.6% for JSA Stream 3	

36.5% for JSA Stream 4	

The states/territories with the highest positive outcome rates for JSA Streams are:
ACT and Victoria 
The labour market regions with the highest positive outcome rates for JSA Streams are:
Melbourne, Western Victoria, Adelaide, Brisbane, Northern New South Wales

Employment Outcomes
An employment outcome is achieved when, three months after employment assistance, a job seeker indicates they are employed. Employment outcome rates for the year ending March 2011 are:
48.1% for JSA Streams 1 to 4	
24.9% for DES - Employment Assistance	

46.9% for JSA Stream 1 (limited)	
66.8% for DES - Ongoing Support	

57.8% for JSA Stream 1	
70.2% for IEP - Employment related activities	

54.9% for JSA Stream 2	
48.2% for IEP - Non-employment related activities	

34.0% for JSA Stream 3	

25.2% for JSA Stream 4	

Other results of interest
44.4% of Job Services Australia Stream 1 employed job seekers would prefer to work more hours (42.9% for Stream 2, 46.2% for Stream 3 and 41.4% for Stream 4)
60.8% of Disability Employment Services (employment assistance) employed job seekers are working in casual, seasonal or temporary employment 
33.9% of Indigenous Employment Program (employment related activities) employed job seekers are also studying	

Table 1.1 – Labour Market Status
	Employed
(%)	Unemployed
(%)	Not in the Labour Force
(%)	Positive Outcome
(%)	Education & training
(%)	In scope population1
(no.)	
Year ending March 2011*	
Streams 1 to 4 (JSA)	48.1	35.3	16.5	60.0	18.7	1 441 680	
Stream 1 (JSA)	57.8	32.8	9.4	68.4	19.5	508 860	
Stream 2 (JSA)	54.9	32.9	12.1	65.7	18.3	457 757	
Stream 3 (JSA)	34.0	42.0	24.0	49.6	19.8	326 372	
Stream 4 (JSA)	25.2	36.8	38.0	36.5	15.1	148 691	
Stream 1 (Limited) (JSA)	46.9	42.8	10.7	61.0	21.3	108 013	
Employment Assistance  (DES)	24.9	31.9	43.2	32.6	10.1	54 155	
Ongoing Support  (DES)	66.8	20.1	13.1	70.4	9.9	11 906	
New Enterprise Incentive Scheme (NEIS)	83.9	12.0	4.2	86.5	11.1	2 945	
Employment related activities (IEP)	70.2	24.4	5.3	74.6	26.0	6 359	
Non-employment related activities (IEP)	48.2	43.3	8.6	60.3	27.0	7 370	
Year ending December 2010**	
Streams 1 to 4 (JSA)	49.7	34.8	15.5	61.0	18.1	1 406 022	
Stream 1 (JSA)	58.1	32.5	9.4	68.4	18.7	523 668	
Stream 2 (JSA)	57.1	31.4	11.5	67.3	17.6	435 594	
Stream 3 (JSA)	35.1	40.8	24.1	50.2	19.3	307 499	
Stream 4 (JSA)	22.8	39.7	37.5	35.2	15.7	139 261	
Stream 1 (Limited) (JSA)	47.3	42.6	10.1	61.0	20.8	117 664	
Employment Assistance  (DES)	20.2	32.6	47.3	27.8	9.3	30 568	
Ongoing Support  (DES)	66.2	20.0	13.8	69.8	9.3	9 063	
New Enterprise Incentive Scheme (NEIS)	91.0	5.1	3.9	92.3	9.9	1 396	
Employment related activities (IEP)	66.0r	27.9r	6.1r	70.8r	27.2r	4 050r	
Non-employment related activities (IEP)	44.3r	45.6r	10.1r	57.5r	27.8r	6 745r	

1 The 'In-scope population' varies across programs and services.  For further details regarding the in-scope populations shown in this report, see the 'Sampling, populations and results' section on pages 31 and 32
r: indicates figures revised from December 2010 LMAO report

Reference periods:
*Job seekers who participated in employment assistance in the 12 months (10 months for DES) to December 2010 and outcomes measured around 3 months later.
**Job seekers who participated in employment assistance in the 12 months (7 months for DES) to September 2010 and outcomes measured around 3 months later.

Table 1.2 – Employment

	Permanent employees
(%)	Casual, Temporary or Seasonal employees
(%)	Self Employed
(%)	Employed, seeking more work
(%)	Full-time employed, seeking more work
(%)	Part-time employed, seeking more work
(%)	Employed & studying
(%)	In scope population
(no.)	
Year ending March 2011*	
Streams 1 to 4 (JSA)	38.0	53.1	9.0	44.0	8.7	34.8	14.2	693 933	
Stream 1 (JSA)	38.8	52.3	9.0	44.4	9.5	34.4	15.2	293 953	
Stream 2 (JSA)	40.8	50.6	8.6	42.9	8.6	33.7	13.7	251 466	
Stream 3 (JSA)	30.1	60.8	9.1	46.2	6.7	38.7	12.2	110 992	
Stream 4 (JSA)	35.7	53.3	11.0	41.4	9.4	33.2	15.2	37 522	
Stream 1 (Limited) (JSA)	34.9	59.1	6.0	52.0	12.8	39.1	15.4	50 693	
Employment Assistance  (DES)	30.3	60.8	8.8	39.0	3.6	34.5	8.4	13 473	
Ongoing Support  (DES)	44.2	51.1	4.7	35.4	3.1	32.2	9.2	7 956	
Employment related activities (IEP)	n.p	n.p	n.p	30.4	16.8	13.6	30.8	4 465	
Non-employment related activities (IEP)	n.p	n.p	n.p	39.0	13.3	25.6	30.9	3 549	
Year ending December 2010**	
Streams 1 to 4 (JSA)	38.4	52.6	9.1	35.4	6.4	26.0	14.2r	698 793	
Stream 1 (JSA)	39.1	52.0	8.9	41.5	8.7	29.4	14.5r	304 251	
Stream 2 (JSA)	41.3	49.9	8.8	29.2	4.7	22.2	14.5r	248 724	
Stream 3 (JSA)	30.4	59.9	9.7	33.9	4.3	26.7	12.1r	107 932	
Stream 4 (JSA)	35.2	54.0	10.9	36.7	6.7	25.7	14.8r	31 752	
Stream 1 (Limited) (JSA)	34.7	58.9	6.4	49.6	12.4	35.6	15.0r	55 655	
Employment Assistance  (DES)	27.6	60.4	12.0	32.8	2.6	27.9	7.9r	6 175	
Ongoing Support  (DES)	45.2	50.6	4.2	31.3	2.7	27.6	9.4r	5 600	
Employment related activities (IEP)	n.p	n.p	n.p	24.5r	16.8r	7.9r	33.9r	2 672r	
Non-employment related activities (IEP)	n.p	n.p	n.p	37.6r	14.0r	23.3r	33.0r	2 988r	

Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
r: indicates figures revised from December 2010 LMAO report
Reference periods:
*Job seekers who participated in employment assistance in the 12 months (10 months for DES) to December 2010 and outcomes measured around 3 months later.
**Job seekers who participated in employment assistance in the 12 months (7 months for DES) to September 2010 and outcomes measured around 3 months later.

Table 1.3 – Education

	Studying full time
(%)	Studying part time
(%)	Studying at Year 10, 11 or 12 level1
(%)	Studying at certificate level1
(%)	Studying at diploma level or higher1
(%)	In scope population
(no.)	
Year ending March 2011*	
Streams 1 to 4 (JSA)	54.1	45.9	6.6	53.6	24.1	270 068	
Stream 1 (JSA)	55.3	44.7	4.0	47.9	34.4	99 082	
Stream 2 (JSA)	52.7	47.3	6.8	56.3	23.1	83 949	
Stream 3 (JSA)	53.1	46.9	7.9	58.0	13.4	64 511	
Stream 4 (JSA)	56.3	43.7	12.9	55.8	13.5	22 526	
Stream 1 (Limited) (JSA)	51.2	48.8	3.4	57.8	23.2	23 012	
Employment Assistance  (DES)	44.4	55.6	10.3	55.1	23.8	5 482	
Ongoing Support  (DES)	35.5	64.5	10.1	65.9	18.7	1 174	
Employment related activities (IEP)	42.5	57.5	9.2	82.9	7.3	1 655	
Non-employment related activities (IEP)	41.6	58.4	20.2	70.5	9.3	1 988	
Year ending December 2010**	
Streams 1 to 4 (JSA)	52.7	47.5	5.5	47.2	21.4	254 490	
Stream 1 (JSA)	55.6	44.9	3.8	44.1	31.1	97 926	
Stream 2 (JSA)	50.0	50.0	6.0	50.6	20.0	76 665	
Stream 3 (JSA)	50.8	49.2	6.3	47.6	10.8	59 347	
Stream 4 (JSA)	50.9	45.6	9.3	47.6	11.1	21 864	
Stream 1 (Limited) (JSA)	50.7	49.3	3.3	53.0	21.3	24 357	
Employment Assistance  (DES)	25.4	74.6	14.5	47.3	31.5	6 144	
Ongoing Support  (DES)	35.5	64.5	20.3	47.9	23.6	843	
Employment related activities (IEP)	43.7	56.3	11.0	82.6	6.4	1 100	
Non-employment related activities (IEP)	45.0r	55.0r	13.3r	80.3r	6.4r	1 873r	

1 Job seekers may be studying at an unspecified or ‘other’ level and so the sum of ‘studying at Year 10, 11 or 12’, Studying at certificate level’ and ‘Studying at diploma level or higher’ will be less than 100%
Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
r: indicates figures revised from December 2010 LMAO report
Reference periods:
*Job seekers who participated in employment assistance in the 12 months (10 months for DES) to December 2010 and outcomes measured around 3 months later.
**Job seekers who participated in employment assistance in the 12 months(7 months for DES) to September 2010 and outcomes measured around 3 months later.

Job Services Australia
Table 2.1– Streams 1 to 4 (Job Services Australia)

	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population
(no.)	
Age Group (years)	
15 to 20	20.6	26.6	47.2	37.6	15.2	36.3	68.9	257 372	
21 to 24	26.4	27.3	53.7	33.6	12.7	24.9	68.0	198 189	
25 to 34	24.8	25.8	50.7	34.8	14.5	20.2	63.1	322 453	
35 to 49	19.0	30.0	49.0	35.7	15.2	17.6	60.8	431 602	
50 or more	13.2	28.9	42.1	35.0	22.9	11.1	49.8	232 064	
Duration of unemployment	
0 to less than 6	27.0	29.4	56.4	31.1	12.5	19.9	67.7	835 389	
6 to less than 12	15.3	27.2	42.5	40.3	17.2	19.5	56.1	150 062	
12 to less than 24	10.9	28.2	39.1	40.3	20.6	18.7	53.1	200 160	
24 to less than 36	7.1	29.9	37.0	38.9	24.1	19.7	50.9	89 003	
36 or more	6.3	24.1	30.5	44.5	25.0	11.6	39.4	167 056	
Educational attainment	
Less than Year 10	10.1	19.6	29.7	41.1	29.2	18.4	45.3	200 542	
Year  10  or  11	15.6	28.4	43.9	38.3	17.7	14.9	54.4	454 895	
Year 12	20.4	31.2	51.6	34.2	14.2	24.8	66.0	268 561	
University	27.8	32.1	59.9	29.2	10.8	21.1	71.1	211 109	
Vocational 	23.6	31.0	54.6	32.8	12.6	15.9	63.6	301 612	
Gender	
Males	24.1	23.2	47.2	39.5	13.3	14.8	56.8	807 380	
Females	14.5	34.6	49.1	30.7	20.1	22.9	63.6	634 300	
Equity groups	
Disability	9.0	23.9	32.8	37.6	29.5	14.1	43.4	206 981	
Indigenous	16.1	16.9	33.1	48.7	18.3	17.3	44.5	146 178	
CALD	17.4	23.9	41.4	38.2	20.4	25.6	61.0	246 542	
Low English Proficiency	9.1	17.9	27.0	40.2	32.8	34.9	58.3	73 018	
CALD  & Low English Proficiency 	9.3	18.4	27.7	40.1	32.2	35.7	59.7	63 196	
Sole parents	7.8	40.3	48.2	32.5	19.4	23.4	63.6	115 115	
Income support type	
Newstart Allowance	19.1	27.5	46.6	36.5	16.9	15.5	56.7	915 467	
Youth Allowance (other)	18.4	25.0	43.4	40.3	16.3	35.1	65.9	187 458	
Disability Support Pension	3.7	17.1	20.8	33.6	45.4	14.9	32.2	12 133	
Parenting Payment Single	7.7	40.6	48.3	32.4	19.4	23.6	63.8	111 966	
Parenting Payment Partnered	8.5	30.2	38.7	36.5	24.9	27.9	60.9	22 943	
TOTAL	19.4	28.7	48.1	35.3	16.5	18.7	60.0	1 441 680	
Reference period:
Job seekers who participated in employment assistance in the 12 months to December 2010 and outcomes measured around 3 months later.

Table 2.2– Stream 1 (Job Services Australia)
	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population
(no.)	
Age Group (years)	
15 to 20	23.8	32.5	56.4	33.0	10.6	36.2	76.3	91 206	
21 to 24	32.9	29.1	62.0	28.7	9.3	24.6	74.3	94 950	
25 to 34	32.4	26.4	58.8	32.1	9.1	20.4	69.4	129 005	
35 to 49	26.9	31.0	57.9	33.6	8.5	15.7	66.8	139 285	
50 or more	21.7	31.6	53.3	35.2	11.6	10.7	59.9	54 414	
Duration of unemployment	
0 to less than 6	30.0	29.6	59.6	31.0	9.4	19.7	70.2	428 579	
6 to less than 12	16.7	30.7	47.5	42.8	9.8	18.3	59.1	53 311	
12 to less than 24	15.6	31.8	47.4	41.1	11.5	21.7	61.7	21 106	
24 to less than 36	10.5	32.8	43.3	38.5	18.2	12.5	51.0	2 954	
36 or more	n.p	n.p	n.p	n.p	n.p	n.p	n.p	n.p	
Educational attainment	
Less than Year 10	18.5	25.2	43.8	41.3	15.0	14.7	55.2	27 369	
Year  10  or  11	22.4	28.9	51.3	38.4	10.3	14.3	60.7	122 392	
Year 12	24.6	32.7	57.4	32.6	10.0	25.8	71.0	125 997	
University	33.2	31.9	65.1	27.8	7.1	22.2	75.9	109 077	
Vocational 	31.0	29.3	60.2	30.6	9.2	16.5	68.7	123 330	
Gender	
Males	31.6	23.5	55.1	37.4	7.5	16.4	64.7	300 322	
Females	22.5	38.9	61.4	26.7	11.9	23.3	73.4	208 538	
Equity groups	
Disability	16.6	30.5	47.1	39.0	13.9	16.4	55.9	20 489	
Indigenous	29.7	15.0	44.8	46.3	8.9	19.9	55.3	10 286	
CALD	23.9	25.6	49.5	37.8	12.6	24.0	66.1	86 441	
Low English Proficiency	14.4	21.6	35.9	41.4	22.6	32.4	63.9	11 086	
CALD  & Low English Proficiency 	14.5	21.7	36.1	41.4	22.5	33.3	64.9	10 495	
Sole parents	12.0	51.6	63.5	25.8	10.6	23.5	74.1	15 490	
Income support type	
Newstart Allowance	27.6	29.2	56.8	33.9	9.3	16.4	65.9	343 786	
Youth Allowance (other)	22.1	30.9	53.0	35.7	11.3	35.3	74.2	55 081	
Disability Support Pension	n.p	n.p	18.3	48.8	32.9	n.p	25.4	465	
Parenting Payment Single	11.4	52.3	63.8	25.5	10.8	23.5	74.3	14 861	
Parenting Payment Partnered	14.9	34.5	49.4	31.2	19.3	23.5	65.8	4 197	
TOTAL
	27.3	30.4	57.8	32.8	9.4	19.5	68.4	508 860	

Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
Reference period:
Job seekers who participated in employment assistance in the 12 months to December 2010 and outcomes measured around 3 months later.

Table 2.3– Stream 2 (Job Services Australia)

	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population
(no.)	
Age Group (years)	
15 to 20	21.7	27.0	48.7	37.4	13.9	37.6	70.6	104 952	
21 to 24	27.8	29.2	57.0	32.7	10.3	25.5	72.0	52 746	
25 to 34	28.1	29.1	57.2	32.1	10.7	19.9	68.6	89 333	
35 to 49	23.7	35.5	59.2	31.3	9.5	16.5	68.9	130 887	
50 or more	16.8	34.6	51.4	32.1	16.5	10.2	57.4	79 839	
Duration of unemployment	
0 to less than 6	28.0	30.4	58.4	29.7	11.9	18.9	68.6	296 922	
6 to less than 12	17.5	30.2	47.7	39.2	13.1	17.7	60.6	46 194	
12 to less than 24	13.0	35.3	48.3	39.9	11.8	17.6	59.7	91 467	
24 to less than 36	6.3	38.4	44.7	38.6	16.6	26.6	64.2	16 989	
36 or more	9.4	36.7	46.0	37.4	16.6	15.2	57.6	6 176	
Educational attainment	
Less than Year 10	13.8	27.4	41.2	39.0	19.9	17.3	54.2	46 875	
Year  10  or  11	18.2	32.4	50.6	36.2	13.2	16.0	61.2	155 123	
Year 12	22.9	33.6	56.5	32.0	11.5	23.5	69.8	83 154	
University	28.4	34.1	62.5	28.2	9.3	20.3	72.7	66 493	
Vocational 	25.1	35.7	60.8	29.8	9.4	15.9	69.0	104 419	
Gender	
Males	27.6	27.1	54.7	36.0	9.4	14.4	63.7	262 048	
Females	16.1	39.2	55.3	29.4	15.3	22.6	68.2	195 709	
Equity groups	
Disability	14.6	30.3	44.9	37.7	17.4	14.7	55.3	44 689	
Indigenous	22.8	23.7	46.5	42.5	11.0	24.6	59.9	29 526	
CALD	21.2	26.5	47.7	37.0	15.3	23.7	64.7	78 220	
Low English Proficiency	13.9	22.7	36.7	38.9	24.5	32.0	64.6	19 028	
CALD  & Low English Proficiency 	13.5	23.0	36.5	38.5	25.0	32.5	65.0	17 792	
Sole parents	11.3	49.3	60.7	27.1	12.3	21.4	72.7	34 474	
Income support type	
Newstart Allowance	21.0	32.6	53.6	34.1	12.2	14.9	62.7	257 559	
Youth Allowance (other)	19.9	26.3	46.2	39.5	14.3	36.6	68.3	82 005	
Disability Support Pension	n.p.	n.p.	23.9	37.6	38.5	12.4	33.2	1 444	
Parenting Payment Single	11.1	49.5	60.6	27.0	12.3	21.3	72.5	33 625	
Parenting Payment Partnered	9.0	41.2	50.1	32.9	17.0	24.7	67.6	7 108	
TOTAL	22.1	32.8	54.9	32.9	12.1	18.3	65.7	457 757	
Reference period:
Job seekers who participated in employment assistance in the 12 months to December 2010 and outcomes measured around 3 months later.

Table 2.4 - Stream 3 (Job Services Australia)

	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population
(no.)	
Age Group (years)	
15 to 20	13.2	18.3	31.4	46.1	22.5	33.4	56.2	34 322	
21 to 24	11.4	22.0	33.4	46.3	20.3	26.5	53.2	34 134	
25 to 34	11.2	25.2	36.4	44.1	19.5	23.7	54.6	68 442	
35 to 49	9.1	28.7	37.9	43.2	19.0	23.4	56.3	109 588	
50 or more	5.9	24.7	30.6	38.3	31.2	12.9	41.0	79 886	
Duration of unemployment	
0 to less than 6	11.3	25.8	37.1	36.4	26.5	25.4	56.7	71 014	
6 to less than 12	9.8	24.0	33.7	40.0	26.2	24.0	52.1	28 813	
12 to less than 24	7.6	23.1	30.7	43.4	26.0	20.8	49.0	55 330	
24 to less than 36	7.1	31.8	38.9	41.3	19.8	18.8	51.8	51 121	
36 or more	7.0	27.2	34.1	45.1	20.8	12.2	43.5	120 093	
Educational attainment	
Less than Year 10	6.8	18.8	25.6	44.8	29.7	22.6	45.5	84 065	
Year  10  or  11	8.5	27.9	36.4	41.1	22.6	15.0	47.8	120 759	
Year 12	7.6	26.0	33.6	42.7	23.6	25.5	53.2	43 131	
University	10.7	31.9	42.5	38.0	19.5	20.5	56.2	26 525	
Vocational 	9.1	30.5	39.7	39.7	20.6	17.5	52.1	50 831	
Gender	
Males	11.5	20.4	31.9	48.2	19.8	14.2	43.1	155 655	
Females	5.9	29.9	35.8	37.2	27.0	24.1	54.8	170 717	
Equity groups	
Disability	6.1	25.3	31.4	42.0	26.6	14.7	43.3	79 430	
Indigenous	13.3	18.1	31.4	51.5	17.1	15.4	42.5	81 911	
CALD	7.5	21.6	29.1	42.1	28.8	32.0	56.7	63 464	
Low English Proficiency	6.0	16.9	22.9	44.3	32.7	39.9	59.0	34 310	
CALD  & Low English Proficiency 	5.9	17.2	23.1	44.2	32.7	41.2	60.3	28 189	
Sole parents	5.7	35.9	41.6	37.6	20.8	26.3	60.9	53 495	
Income support type	
Newstart Allowance	7.9	24.0	31.9	43.4	24.7	16.8	45.6	211 112	
Youth Allowance (other)	11.8	18.3	30.1	47.9	22.0	33.7	55.6	28 139	
Disability Support Pension	4.1	20.4	24.5	38.2	37.0	18.1	37.9	6 506	
Parenting Payment Single	5.7	36.1	41.8	37.6	20.7	26.4	61.3	52 274	
Parenting Payment Partnered	6.4	23.0	29.4	42.2	28.4	32.9	58.4	10 270	
TOTAL	8.3	25.7	34.0	42.0	24.0	19.8	49.6	326 372	
Reference period:
Job seekers who participated in employment assistance in the 12 months to December 2010 and outcomes measured around 3 months later.

Table 2.5 - Stream 4 (Job Services Australia)
	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population
(no.)	
Age Group (years)	
15 to 20	14.7	15.5	30.2	42.9	26.9	35.0	53.2	26 892	
21 to 24	15.7	20.8	36.6	39.2	24.2	20.9	48.8	16 359	
25 to 34	15.5	17.2	32.6	33.6	33.7	13.5	42.5	35 673	
35 to 49	7.0	16.1	23.1	36.9	40.0	13.3	33.8	51 842	
50 or more	4.0	14.3	18.3	32.3	49.4	8.2	25.0	17 925	
Duration of unemployment	
0 to less than 6	15.0	25.8	40.8	33.3	25.8	20.2	53.3	38 874	
6 to less than 12	14.6	16.1	30.8	36.7	32.6	20.0	44.6	21 744	
12 to less than 24	7.3	14.5	21.8	35.6	42.6	16.4	35.5	32 257	
24 to less than 36	7.4	15.8	23.2	32.5	44.2	17.0	35.7	17 939	
36 or more	3.1	11.7	14.8	44.5	40.7	8.7	21.9	37 877	
Educational attainment	
Less than Year 10	7.0	9.2	16.2	36.1	47.7	13.8	28.6	42 233	
Year  10  or  11	8.9	17.1	25.9	38.2	35.9	13.0	35.9	56 621	
Year 12	8.8	20.7	29.5	35.6	35.0	22.7	42.4	16 279	
University	9.1	21.7	30.8	28.2	41.0	16.2	44.7	9 014	
Vocational 	9.1	20.7	29.8	42.5	27.8	9.8	38.0	23 032	
Gender 	
Males	10.5	15.2	25.6	41.8	32.6	11.8	34.0	89 355	
Females	6.3	17.7	24.0	30.5	45.4	19.1	39.0	59 336	
Equity groups	
Disability	6.1	15.2	21.3	31.6	47.1	12.1	30.8	62 373	
Indigenous	12.0	5.6	17.6	47.5	34.9	13.9	28.0	24 455	
CALD	5.6	13.2	18.8	31.5	49.7	20.1	35.4	18 417	
Low English Proficiency	4.3	5.8	10.2	25.1	64.7	24.8	34.5	8 594	
CALD  & Low English Proficiency 	4.7	6.0	10.7	24.8	64.5	24.7	34.8	6 720	
Sole parents	n.p	n.p	20.9	33.6	45.4	16.7	34.8	11 656	
Income support type 	
Newstart Allowance	8.5	16.4	24.9	37.0	38.1	11.8	33.8	103 010	
Youth Allowance (other)	12.4	14.1	26.5	44.6	28.9	31.1	49.1	22 233	
Disability Support Pension	n.p.	n.p.	13.4	22.2	64.5	11.0	22.5	3 718	
Parenting Payment Single	n.p.	n.p.	21.0	33.4	45.6	17.0	35.0	11 206	
Parenting Payment Partnered	n.p.	n.p.	15.6	28.4	56.0	21.2	28.8	1 368	
TOTAL	8.6	16.6	25.2	36.8	38.0	15.1	36.5	148 691	
Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
Reference period:
Job seekers who participated in employment assistance in the 12 months to December 2010 and outcomes measured around 3 months later.

	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population1
(no.)	
Age Group (years)	
15 to 20	33.0	36.7	69.7	26.3	4.0	27.2	78.6	75 702	
21 to 24	35.0	36.1	71.1	25.6	3.3	19.4	77.1	65 838	
25 to 34	36.6	33.9	70.5	26.2	3.3	15.5	75.5	110 187	
35 to 49	32.6	40.6	73.2	23.8	3.0	11.3	76.4	141 370	
50 or more	31.8	41.7	73.6	23.4	3.1	7.1	75.7	61 850	
Duration of unemployment	
0 to less than 6	43.0	34.7	77.6	19.3	3.0	14.5	81.5	178 244	
6 to less than 12	33.3	38.1	71.4	25.1	3.5	14.3	76.2	90 329	
12 to less than 24	25.8	41.4	67.1	30.0	2.9	12.7	71.5	98 486	
24 to less than 36	18.0	48.1	66.1	30.4	3.5	12.0	70.3	38 666	
36 or more	15.4	46.6	62.0	33.9	4.0	10.1	65.9	49 222	
Educational attainment	
Less than Year 10	23.5	39.7	63.2	32.3	4.5	10.1	67.4	51 562	
Year  10  or  11	29.0	38.6	67.6	28.7	3.7	11.1	71.6	151 660	
Year 12	35.1	40.7	75.8	21.1	3.0	18.6	81.1	76 068	
University	41.3	39.1	80.4	17.3	2.3	16.4	84.5	56 283	
Vocational 	35.1	37.2	72.3	24.9	2.9	12.1	75.8	117 721	
Gender	
Males	39.7	27.1	66.8	30.0	3.2	10.6	70.5	281 763	
Females	25.1	53.3	78.4	18.3	3.3	17.0	83.1	173 184	
Equity groups	
Disability	22.3	43.5	65.8	29.9	4.3	10.6	69.5	67 243	
Indigenous	30.6	33.4	64.0	32.5	3.5	15.1	69.0	42 064	
CALD	35.2	38.6	73.8	22.5	3.7	14.8	78.8	62 204	
Low English Proficiency	29.8	43.9	73.7	20.8	5.5	17.1	80.9	13 580	
CALD  & Low English Proficiency 	29.5	45.0	74.5	20.1	5.4	17.7	81.9	12 063	
Sole parents	14.0	68.5	82.4	14.9	2.7	14.9	86.1	32 850	
Income support type	
Newstart Allowance	27.6	39.4	67.0	29.6	3.4	11.6	71.0	261 713	
Youth Allowance (other)	22.0	41.6	63.6	32.0	4.5	23.2	73.4	46 368	
Disability Support Pension	11.8	43.8	55.6	32.5	11.9	17.8	61.9	2 176	
Parenting Payment Single	13.7	68.9	82.6	14.7	2.7	14.9	86.1	31 664	
Parenting Payment Partnered	14.4	67.8	82.2	14.9	2.9	15.4	86.9	4 480	
TOTAL	33.1	38.7	71.7	25.0	3.2	13.5	75.9	454 947	
Table 2.6 - Job Placements (Job Services Australia)
1 For Job Placements, the 'in-scope population' shows the number of job placements that were recorded in the DEEWR administrative system in the reference period.  For further details regarding the in-scope populations shown in this report, see the 'Sampling, populations and results' section on pages 31 and 32

Reference period:
Job seekers who were placed in jobs (that were recorded in the DEEWR administrative system) in the 12 months to December 2010 and outcomes measured around 3 months later.

Table 2.7 - Activities (Job Services Australia) 
	Employed full-time
(%)	Employed part-time
(%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population1
(no.)	
Intensive Activity2	15.5	29.3	44.7	48.2	7.0	23.7	60.1	102 450	
Non PPP training	13.3	29.5	42.8	45.1	12.1	44.2	71.7	21 061	
PPP training	17.9	30.6	48.5	44.2	7.3	24.1	63.2	1 807	
Training in job search techniques	16.2	29.6	45.8	49.0	5.2	17.9	57.2	74 174	
Voluntary Work/ work experience	12.3	31.8	44.2	46.1	9.7	16.6	54.1	2 378	
Other activity	14.0	16.5	30.5	44.4	25.0	49.8	72.9	1 285	
	
Work Experience Phase3	4.3	20.5	24.7	62.8	12.5	32.9	51.6	64 541	
Non PPP training	3.3	22.2	25.4	59.5	15.0	44.7	61.2	34 836	
PPP training	6.8	23.9	30.7	62.4	6.9	24.4	48.6	3 563	
Work for the Dole	6.3	15.8	22.0	71.4	6.6	12.9	33.8	13 829	
Voluntary Work/ work experience 	2.4	23.1	25.6	60.9	13.6	13.5	35.6	3 268	
Other activity	3.7	16.5	20.2	55.6	24.2	48.1	64.0	3 931	
	
All activities4	11.9	24.5	36.4	50.7	12.9	30.9	58.9	314 835	
Non PPP training	10.2	25.1	35.3	48.6	16.1	43.0	66.4	147 218	
PPP training	16.8	26.6	43.3	46.5	10.2	22.0	58.0	18 917	
Work for the Dole	8.6	15.7	24.2	65.2	10.6	12.4	34.8	26 752	
Drought Force	14.8	16.9	31.7	23.6	44.6	n.p.	38.1	456	
Training in job search techniques	15.5	28.0	43.5	51.0	5.5	17.7	55.2	90 880	
Voluntary Work/ work experience 	7.9	22.7	30.5	49.6	19.9	13.8	40.1	10 222	
Other activity	10.6	15.7	26.3	48.9	24.8	44.7	65.4	19 402	
1 For activities, the 'in-scope population' shows the number of exits from activity placements in the reference period. For further details regarding the in-scope populations shown in this report, see the 'Sampling, populations and results' section on pages 31 and 32.
2 Outcomes for job seekers who undertook an activity as part of an Intensive Activity. Results for some individual activities are not shown but are included in the Intensive Activity total.
3 Outcomes for job seekers who undertook an activity in the Work Experience Phase. Results for some individual activities are not shown but are included in the Work Experience Phase total.
4 Outcomes for job seekers who undertook an activity at any time in assistance (job seekers may undertake an activity in the Work Experience Phase (WEP), as an intensive activity (IA), or at any time in assistance deemed appropriate by providers). The In-scope populations are larger than the combined totals for IA and WEP as activities that were undertaken outside of these phases of assistance are also included.
Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
Reference period:
Job seekers who exited an activity in the 12 months to December 2010 and outcomes measured around 3 months later.

Table 2.8 – Work for the Dole (Job Services Australia)
	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population
(no.)	
Age Group (years)	
15 to 20	n.p.	n.p.	21.3	n.p.	n.p.	23.7	42.8	3 322	
21 to 24	n.p.	n.p.	31.8	n.p.	n.p.	18.2	47.7	4 315	
25 to 34	12.0	18.5	30.5	62.5	7.0	11.7	40.7	6 435	
35 to 49	7.2	16.5	23.6	67.1	9.2	11.4	32.5	9 771	
50 or more	5.9	12.7	18.6	62.7	18.7	9.4	27.5	2 909	
Duration of unemployment	
0 to less than 6	n.p.	n.p.	32.4	55.9	11.7	17.7	42.9	2 294	
6 to less than 12	n.p.	n.p.	26.5	n.p.	n.p.	n.p.	38.2	1 533	
12 to less than 24	11.4	19.1	30.5	57.9	11.5	17.1	45.4	3 572	
24 to less than 36	9.1	20.1	29.2	60.5	10.3	10.7	39.0	3 951	
36 or more	7.0	13.2	20.3	69.5	10.2	11.1	30.3	15 402	
Educational attainment	
Less than Year 10	6.6	11.7	18.3	66.6	15.1	11.1	28.5	5 589	
Year  10  or  11	7.7	16.9	24.6	65.6	9.8	10.6	33.8	10 433	
Year 12	9.3	15.9	25.3	68.2	6.5	15.9	39.1	3 897	
University	15.5	17.4	33.0	n.p.	n.p.	14.4	44.4	1 889	
Vocational 	7.3	17.6	24.9	64.2	10.9	12.8	35.0	4 919	
Gender	
Males	11.8	10.8	22.6	68.5	8.9	10.2	31.2	17 433	
Females	4.7	21.6	26.3	60.5	13.3	15.7	39.8	9 319	
Equity groups	
Disability	n.p.	n.p.	15.8	67.3	17.0	11.0	25.5	4 045	
Indigenous	n.p.	n.p.	17.3	n.p.	n.p.	16.3	30.8	4 517	
CALD	6.4	18.4	24.8	58.9	16.3	13.9	36.0	3 303	
Low English Proficiency	5.5	13.3	18.8	66.8	14.4	13.6	26.7	1033	
CALD  & Low English Proficiency 	n.p.	n.p.	16.7	64.9	18.4	n.p.	26.7	810	
Sole parents	n.p.	n.p.	27.2	61.6	11.2	17.4	41.0	2 074	
Income support type	
Newstart Allowance	9.4	14.7	24.1	65.9	10.0	10.4	33.0	20 663	
Youth Allowance (other)	n.p.	n.p.	23.2	n.p.	n.p.	24.8	45.5	3 087	
Disability Support Pension	n.p.	n.p.	n.p.	60.7	n.p.	n.p.	n.p.	148	
Parenting Payment Single	n.p.	n.p.	27.6	61.6	10.8	17.1	41.0	2 022	
Parenting Payment Partnered	n.p.	n.p.	n.p.	71.6	n.p.	n.p.	29.5	360	
TOTAL	8.6	15.7	24.2	65.2	10.6	12.4	34.8	26 752	
Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
Reference period:
Job seekers who exited Work for the Dole placements in the 12 months to December 2010 and outcomes measured around 3 months later.

Table 2.9 - Training in Job Search Techniques (Job Services Australia)
	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population
(no.)	
Age Group (years)	
15 to 20	9.1	29.6	38.8	55.2	6.0	27.4	57.9	13 327	
21 to 24	18.3	30.3	48.6	45.6	5.8	21.8	62.4	18 643	
25 to 34	17.9	27.5	45.4	49.8	4.8	19.3	57.2	23 887	
35 to 49	15.8	27.3	43.1	51.7	5.2	14.3	52.9	24 824	
50 or more	14.3	27.7	41.9	51.9	6.1	12.3	49.8	10 199	
Duration of unemployment	
0 to less than 6	17.7	28.9	46.6	48.2	5.1	17.8	58.0	51 372	
6 to less than 12	13.9	28.3	42.2	52.1	5.7	17.9	54.4	20 750	
12 to less than 24	11.8	27.7	39.5	54.7	5.8	19.1	51.7	12 718	
24 to less than 36	n.p.	n.p.	33.6	n.p.	n.p.	13.6	45.3	2 441	
36 or more	n.p.	n.p.	24.8	n.p.	n.p.	9.1	33.0	3 599	
Educational attainment	
Less than Year 10	10.8	21.9	32.7	59.3	8.0	15.0	44.8	5 951	
Year  10  or  11	13.3	25.9	39.2	55.5	5.3	13.6	48.7	23 065	
Year 12	13.3	30.1	43.4	50.9	5.7	20.5	56.7	21 759	
University	20.4	29.5	49.9	45.0	5.1	20.8	63.2	17 730	
Vocational 	15.6	28.8	44.4	50.4	5.1	15.8	54.2	22 258	
Gender	
Males	17.3	22.5	39.8	55.6	4.6	15.4	50.5	57 112	
Females	13.3	35.5	48.8	44.6	6.6	20.8	61.6	33 768	
Equity groups	
Disability	9.8	22.7	32.4	59.7	7.8	18.4	46.0	6 473	
Indigenous	n.p.	n.p.	28.1	n.p.	n.p.	20.7	43.3	3 648	
CALD	14.7	25.1	39.8	54.0	6.2	21.9	55.5	17 498	
Low English Proficiency	10.0	19.0	29.0	58.9	12.1	34.1	56.8	2038	
CALD  & Low English Proficiency 	9.1	20.2	29.3	60.4	10.2	32.4	55.1	1 911	
Sole parents	8.9	32.5	41.4	46.0	12.6	20.4	55.6	2622	
Income support type	
Newstart Allowance	16.3	27.6	43.8	51.1	5.0	16.3	54.5	71 547	
Youth Allowance (other)	8.2	28.7	36.9	57.1	6.0	27.3	56.1	11 081	
Disability Support Pension	n.p.	n.p.	n.p.	n.p.	n.p.	n.p.	n.p.	200	
Parenting Payment Single	8.7	33.3	42.0	45.9	12.2	20.5	56.1	2 502	
Parenting Payment Partnered	n.p.	n.p.	30.9	n.p.	n.p.	16.1	42.0	530	
TOTAL	15.5	28.0	43.5	51.0	5.5	17.7	55.2	90 880	
Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
Reference period:
Job seekers who exited Training in Job Search Techniques placements in the 12 months to December 2010 and outcomes measured around 3 months later.

Table 2.10 - Employment & Positive Outcomes by Region (Job Services Australia)

	Stream 1 Employed (%)	Stream 2 Employed (%)	Stream 3 Employed (%)	Stream 4 Employed (%)	Stream 1 Positive Outcomes
(%)	Stream 2 Positive Outcomes (%)	Stream 3 Positive Outcomes (%)	Stream 4 Positive Outcomes (%)	
Australia	57.8	54.9	34.0	25.2	68.4	65.7	49.6	36.5	
Sydney	52.7	50.1	28.3	19.8	66.2	63.5	50.4	31.4	
Hunter and North Coast	61.0	56.6	35.6	26.1	71.7	67.4	49.0	32.6	
Western NSW	64.1	59.5	33.0	25.2	72.8	68.8	53.0	41.0	
Southern NSW	57.9	56.3	37.9	27.8	69.6	67.3	51.5	41.6	
Northern NSW	58.8	55.6	40.5	26.1	70.9	69.3	52.2	40.0	
New South Wales	55.7	53.1	32.3	22.4	68.2	65.7	50.6	33.8	
Melbourne	58.9	55.7	30.3	29.4	70.6	67.0	53.3	40.8	
Eastern Victoria	58.6	56.5	36.8	23.6	67.6	65.1	49.2	39.1	
Western Victoria	62.7	59.3	39.7	26.0	72.7	68.9	50.8	35.4	
Victoria	59.5	56.5	33.0	28.2	70.7	67.1	52.2	39.4	
Brisbane	58.9	57.1	33.8	28.9	67.3	65.5	48.0	41.5	
Southern Queensland	55.0	54.3	35.9	37.8	65.2	62.2	45.9	45.2	
Central and North Queensland	58.4	57.9	35.5	22.9	67.1	65.2	44.6	32.0	
Queensland	58.3	57.0	34.2	29.2	67.0	65.3	46.7	40.6	
Perth	58.5	58.8	35.0	28.0	67.2	67.0	49.5	37.0	
Greater Western Australia	61.0	59.0	36.1	41.1	69.6	68.6	44.8	42.3	
Western Australia	58.9	59.0	35.7	28.4	67.5	67.4	48.3	36.6	
Adelaide	58.6	55.9	38.8	25.1	69.3	67.5	56.5	36.8	
South Australia Country	61.2	54.4	37.2	15.9	69.2	61.9	51.3	40.0	
South Australia 	59.6	55.4	38.5	23.7	69.5	65.6	55.4	37.7	
Tasmania	61.3	54.6	33.1	26.2	69.6	64.9	48.9	34.4	
Northern Territory	n.p.	n.p.	41.4	23.2	65.3	58.6	46.6	37.1	
Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
Reference period:
Job seekers who participated in employment assistance in the 12 months to December 2010 and outcomes measured around 3 months later.

Disability Employment Services
Table 3.1 - Employment Assistance (Disability Employment Services)

	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population
(no.)	
Age Group (years)	
15 to 20	6.8	21.8	28.6	44.9	26.6	24.5	47.1	4 789	
21 to 24	11.3	19.6	31.0	39.5	29.5	21.2	47.3	4 142	
25 to 34	10.5	17.9	28.4	37.7	33.9	12.5	37.3	9 652	
35 to 49	7.3	18.7	26.0	32.7	41.3	9.6	33.2	19 532	
50 or more	3.9	17.8	21.7	25.8	52.6	6.3	26.7	16 040	
Duration of unemployment	
0 to less than 6	9.2	20.4	29.6	27.1	43.4	11.6	38.3	12 430	
6 to less than 12	10.8	19.7	30.5	26.7	42.8	10.2	37.5	7 506	
12 to less than 24	7.2	20.3	27.5	29.5	43.0	8.9	33.6	10 946	
24 to less than 36	3.8	18.6	22.4	31.9	45.7	11.8	32.6	7 127	
36 or more	2.7	15.9	18.6	39.0	42.4	8.9	25.8	16 146	
Educational attainment	
Less than Year 10	3.3	15.0	18.3	28.9	52.8	7.5	24.6	11 592	
Year  10  or  11	5.0	18.1	23.1	32.0	44.9	6.3	28.2	17 122	
Year 12	7.5	19.2	26.6	34.0	39.4	13.4	37.1	7 874	
University	9.2	23.7	32.9	31.7	35.4	12.2	40.9	5 774	
Vocational 	11.1	19.1	30.2	31.2	38.6	10.1	37.1	8 078	
Gender	
Males	8.5	16.8	25.3	35.5	39.3	7.9	31.2	32 048	
Females	4.0	20.4	24.4	27.5	48.1	12.8	34.3	22 107	
Equity groups	
Disability	6.0	18.0	24.0	31.6	44.4	9.5	31.3	46 920	
Indigenous	n.p	n.p	20.2	38.4	41.4	9.0	26.5	2 782	
CALD	5.2	13.6	18.8	28.7	52.5	12.2	28.6	10 207	
Low English Proficiency	3.0	8.8	11.9	25.7	62.4	15.3	25.3	3 603	
CALD  & Low English Proficiency 	n.p	n.p	11.3	26.5	62.3	15.8	25.2	3 307	
Sole parents	n.p	n.p	22.0	35.0	43.0	12.6	32.3	2 308	
Income support type	
Newstart Allowance	7.3	17.9	25.2	33.5	41.3	8.7	31.8	27 181	
Youth Allowance (other)	n.p	n.p	25.7	43.0	31.4	n.p	35.0	1 519	
Disability Support Pension	2.6	18.1	20.7	30.0	49.3	10.6	29.0	15 734	
Parenting Payment Single	n.p	n.p	22.1	34.4	43.5	12.5	32.7	2 219	
Parenting Payment Partnered	n.p	n.p	n.p	n.p	n.p	n.p	n.p	n.p	
TOTAL	6.4	18.5	24.9	31.9	43.2	10.1	32.6	54 155	
Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
Reference period:
Job seekers who participated in employment assistance in the 10 months to December 2010 and outcomes measured around 3 months later.

Table 3.2 - Employment Assistance through Disability Management Service (Disability Employment Services)

	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population
(no.)	
Age Group (years)	
15 to 20	n.p	n.p	26.8	47.5	25.7	27.4	46.6	924	
21 to 24	n.p	n.p	39.6	27.9	32.5	26.8	60.2	1 439	
25 to 34	14.7	19.3	33.9	37.8	28.3	13.4	41.4	4 081	
35 to 49	8.6	21.1	29.8	30.8	39.5	10.4	37.3	10 074	
50 or more	4.8	19.4	24.2	24.8	50.9	6.1	29.0	8 502	
Duration of unemployment	
0 to less than 6	11.8	19.2	31.0	26.2	42.8	10.7	38.5	5 396	
6 to less than 12	12.8	22.2	35.0	24.7	40.2	8.5	40.1	4 310	
12 to less than 24	7.5	21.9	29.4	27.2	43.4	8.4	35.2	6 048	
24 to less than 36	4.1	23.0	27.1	29.8	43.1	12.0	37.1	3 474	
36 or more	2.5	17.9	20.4	37.8	41.8	8.2	26.7	5 792	
Educational attainment	
Less than Year 10	4.1	15.9	20.0	28.3	51.7	6.7	26.1	4 992	
Year  10  or  11	6.4	20.7	27.0	30.3	42.7	5.6	31.6	8 330	
Year 12	6.7	22.5	29.2	31.2	39.6	13.3	38.9	3 772	
University	10.5	25.9	36.4	29.0	34.6	13.8	44.4	3 064	
Vocational 	13.2	21.2	34.3	28.6	37.0	10.5	41.2	4 268	
Gender	
Males	10.3	17.3	27.6	34.0	38.4	7.4	32.9	14 413	
Females	4.9	23.7	28.6	24.6	46.8	11.8	37.3	10 607	
Equity groups	
Disability	7.2	19.9	27.0	29.2	43.7	8.6	33.3	20 243	
Indigenous	n.p	n.p	n.p	n.p	n.p	n.p	n.p	n.p	
CALD	6.8	14.8	21.6	29.0	49.4	12.3	31.5	5 614	
Low English Proficiency	n.p	n.p	11.3	30.6	58.1	15.1	24.9	1 939	
CALD  & Low English Proficiency 	n.p	n.p	11.7	31.2	57.1	15.5	25.6	1 871	
Sole parents	n.p	n.p	23.9	36.4	39.7	11.0	32.3	1 465	
Income support type	
Newstart Allowance	8.1	20.5	28.7	31.0	40.3	9.0	35.1	16 408	
Youth Allowance (other)	n.p	n.p	n.p	n.p	n.p	n.p	40.4	528	
Disability Support Pension	n.p	n.p	15.1	20.9	64.0	5.9	20.4	2 836	
Parenting Payment Single	n.p	n.p	23.7	35.5	40.8	10.6	32.2	1 433	
Parenting Payment Partnered	n.p	n.p	n.p	n.p	n.p	n.p	24.9	346	
TOTAL	7.7	20.5	28.2	29.7	42.1	9.5	35.1	25 020	
Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
Reference period:
Job seekers who participated in employment assistance in the 10 months to December 2010 and outcomes measured around 3 months later.

Table 3.3 - Employment Assistance through Employment Support Service (Disability Employment Services)

	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population
(no.)	
Age Group (years)	
15 to 20	n.p	n.p	28.0	45.4	26.6	24.0	46.1	3 865	
21 to 24	n.p	n.p	27.1	43.1	29.9	20.1	42.9	2 703	
25 to 34	7.7	17.0	24.6	37.2	38.2	12.1	34.4	5 571	
35 to 49	6.0	16.1	22.1	34.5	43.3	8.9	29.1	9 458	
50 or more	2.8	16.0	18.8	26.9	54.3	6.5	24.1	7 538	
Duration of unemployment	
0 to less than 6	7.3	21.3	28.5	28.1	43.4	12.2	38.1	7 034	
6 to less than 12	8.1	16.1	24.2	30.1	45.8	12.6	34.0	3 196	
12 to less than 24	7.0	18.8	25.8	31.6	42.7	9.6	32.1	4 898	
24 to less than 36	3.6	14.4	18.0	34.3	47.7	11.8	28.5	3 653	
36 or more	2.7	15.0	17.8	40.0	42.2	9.4	25.5	10 354	
Educational attainment	
Less than Year 10	2.8	14.6	17.5	28.9	53.6	8.0	24.0	6 600	
Year  10  or  11	3.8	15.9	19.7	34.2	46.0	7.0	25.4	8 792	
Year 12	8.2	16.1	24.3	36.6	39.1	13.7	35.5	4 102	
University	7.5	21.5	29.0	34.1	370	10.5	36.8	2 710	
Vocational 	8.2	17.3	25.5	34.3	40.1	9.6	32.3	3 810	
Gender	
Males	7.1	16.5	23.5	36.7	39.8	8.4	30.0	17 635	
Females	3.2	17.4	20.6	30.3	49.1	13.8	31.8	11 500	
Equity groups	
Disability	5.1	16.8	21.9	33.7	44.4	10.3	30.1	26 677	
Indigenous	n.p	n.p	n.p	n.p	n.p	n.p	n.p	n.p	
CALD	3.2	12.2	15.4	28.0	56.6	12.2	25.3	4 593	
Low English Proficiency	n.p	n.p	12.6	19.8	67.6	15.9	26.1	1 664	
CALD  & Low English Proficiency 	n.p	n.p	10.1	20.4	69.5	16.5	24.2	1 436	
Sole parents	n.p	n.p	18.4	31.8	49.8	16.8	32.9	843	
Income support type	
Newstart Allowance	5.9	14.0	20.0	37.2	42.9	8.2	26.9	10 773	
Youth Allowance (other)	n.p	n.p	n.p	n.p	n.p	n.p	34.0	991	
Disability Support Pension	n.p	n.p	22.0	32.1	45.9	11.7	30.9	12 898	
Parenting Payment Single	n.p	n.p	18.5	32.9	48.6	19.1	36.1	786	
Parenting Payment Partnered	n.p	n.p	n.p	n.p	n.p	n.p	32.1	224	
TOTAL	5.3	17.0	22.3	34.0	43.7	10.8	30.8	29 135	
Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
Reference period:
Job seekers who participated in employment assistance in the 10 months to December 2010 and outcomes measured around 3 months later.

Table 3.4 - Ongoing Support (Disability Employment Services)

	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population
(no.)	
Age Group (years)	
15 to 20	n.p	n.p	n.p	n.p	n.p	19.4	69.9	1 535	
21 to 24	n.p	n.p	n.p	n.p	n.p	14.0	71.6	1 482	
25 to 34	19.8	48.4	68.2	23.2	8.5	9.5	71.7	2 707	
35 to 49	18.0	53.1	71.2	16.3	12.5	7.8	73.7	3 739	
50 or more	13.0	52.2	65.2	15.7	19.0	7.6	67.8	2 443	
Duration of unemployment	
0 to less than 6	30.6	36.1	66.7	19.2	14.0	11.9	70.5	1 880	
6 to less than 12	21.4	50.7	72.1	18.2	9.7	15.7	76.0	1 318	
12 to less than 24	18.1	45.6	63.8	22.9	13.3	9.6	68.6	2 046	
24 or more	15.9	50.0	65.9	19.8	14.3	10.4	68.5	1 527	
Educational attainment	
Less than Year 10	10.6	53.2	63.8	19.4	16.8	6.3	66.1	2 077	
Year  10  or  11	15.6	51.8	67.3	21.6	11.1	8.6	70.0	3 448	
Year 12	17.6	53.2	70.8	17.2	12.0	17.0	76.5	1 677	
University	24.0	47.2	71.2	17.5	11.3	n.p	73.8	1 063	
Vocational 	13.8	51.3	65.1	20.1	14.8	n.p	68.8	1 387	
Gender	
Males	20.7	44.9	65.6	23.6	10.8	9.1	69.2	7 194	
Females	13.1	55.4	68.5	15.4	16.1	10.9	71.9	4 712	
Equity groups	
Disability	14.2	51.3	65.5	20.5	14.0	9.8	69.2	9 195	
Indigenous	n.p	n.p	n.p	n.p	n.p	n.p	51.1	368	
CALD	14.0	48.3	62.3	19.8	17.9	n.p	66.1	1 162	
Low English Proficiency	n.p	n.p	n.p	n.p	n.p	n.p	n.p	n.p	
Low English Proficiency & CALD	n.p	n.p	n.p	n.p	n.p	n.p	n.p	n.p	
Sole Parents	n.p	n.p	n.p	n.p	n.p	n.p	n.p	n.p	
Income support type	
Newstart Allowance	6.5	55.2	61.7	23.5	14.8	8.2	65.5	2 294	
Youth Allowance (other)	n.p	n.p	n.p	n.p	n.p	n.p	n.p	n.p	
Disability Support Pension	7.8	56.3	64.1	22.5	13.4	9.5	67.9	4 650	
Parenting Payment Single	n.p	n.p	n.p	n.p	n.p	n.p	n.p	n.p	
Parenting Payment Partnered	n.p	n.p	n.p	n.p	n.p	n.p	n.p	n.p	
TOTAL	17.3	49.5	66.8	20.1	13.1	9.9	70.4	11 906	
Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
Reference period:
Job seekers who participated in employment assistance in the 10 months to December 2010 and outcomes measured around 3 months later.

Indigenous Employment Program
Table 4.1 - Employment related activities (Indigenous Employment Program)
	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population
(no.)	
Age Group (years)	
15 to 20	58.8	13.5	72.3	n.p	n.p	42.4	78.3	1 974	
21 to 24	n.p	n.p	67.7	n.p	n.p	24.6	72.4	1 029	
25 to 34	38.0	21.5	59.5	n.p	n.p	15.2	63.0	1 528	
35 to 49	44.8	28.8	73.6	n.p	n.p	19.2	78.5	1 463	
50 or more	44.5	25.2	69.7	n.p	n.p	n.p	72.4	365	
Duration of unemployment	
0 to less than 6	51.0	21.7	72.7	n.p	n.p	26.3	75.8	1 804	
6 to less than 12	56.1	22.3	78.4	n.p	n.p	26.4	82.3	1 062	
12 to less than 24	n.p	n.p	61.0	n.p	n.p	14.6	65.4	1 211	
24 to less than 36	n.p	n.p	63.2	n.p	n.p	n.p	65.9	548	
36 or more	47.1	16.2	63.3	n.p	n.p	25.8	71.3	1 193	
Educational attainment	
Less than Year 10	28.9	23.0	51.9	n.p	n.p	15.9	58.3	1 052	
Year  10  or  11	51.3	21.3	72.6	n.p	n.p	25.0	76.8	2 365	
Year 12	n.p	n.p	73.4	n.p	n.p	24.4	76.2	841	
University	n.p	n.p	77.1	n.p	n.p	n.p	80.2	221	
Vocational 	50.9	21.0	72.0	n.p	n.p	23.0	75.3	1 027	
Gender	
Males	53.8	15.2	68.9	26.4	4.7	24.3	72.8	4 111	
Females	45.9	26.8	72.6	n.p	n.p	28.9	77.8	2 248	
Equity groups	
Disability	27.9	31.1	59.0	n.p	n.p	n.p	63.0	534	
Sole Parents	n.p	n.p	70.5	n.p	n.p	n.p	75.8	443	
Income support type	
Newstart Allowance	31.2	21.4	52.5	n.p	n.p	13.1	58.3	1 305	
Youth Allowance (other)	n.p	n.p	59.9	n.p	n.p	n.p	59.9	389	
Disability Support Pension	n.p	n.p	69.7	n.p	n.p	n.p	69.7	100	
Parenting Payment Single	n.p	n.p	69.4	n.p	n.p	n.p	75.0	420	
Parenting Payment Partnered	n.p	n.p	87.4	n.p	n.p	n.p	87.4	66	
TOTAL	50.7	19.5	70.2	24.4	5.3	26.0	74.6	6 359	

Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
Reference period:
Job seekers who participated in employment assistance in the 12 months to December 2010 and outcomes measured around 3 months later.

Table 4.2 - Non-employment related activities (Indigenous Employment Program)

	Employed full-time
 (%)	Employed Part-time
 (%)	Employed total
(%)	Unemploy-ed
(%)	Not in the Labour Force
(%)	Education & training
(%)	Positive Outcome
(%)	In scope population
(no.)	
Age Group (years)	
15 to 20	25.1	20.2	45.3	43.7	11.0	39.7	65.0	2 492	
21 to 24	n.p	n.p	45.1	n.p	n.p	28.8	59.5	1 258	
25 to 34	31.0	20.4	51.4	n.p	n.p	28.7	61.8	1 716	
35 to 49	25.8	24.5	50.3	n.p	n.p	15.4	57.6	1 575	
50 or more	n.p	n.p	44.7	n.p	n.p	n.p	49.0	329	
Duration of unemployment	
0 to less than 6	34.8	24.5	59.4	n.p	n.p	25.4	70.2	1 878	
6 to less than 12	n.p	n.p	49.6	n.p	n.p	22.0	57.4	967	
12 to less than 24	n.p	n.p	43.4	n.p	n.p	24.6	53.3	1 372	
24 to less than 36	n.p	n.p	46.8	n.p	n.p	n.p	56.8	774	
36 or more	18.8	22.7	41.5	n.p	n.p	21.2	51.2	1 685	
Educational attainment	
Less than Year 10	21.7	20.1	41.8	n.p	n.p	17.3	50.6	1 427	
Year  10  or  11	29.9	19.1	49.0	n.p	n.p	21.1	56.8	2 893	
Year 12	n.p	n.p	49.1	n.p	n.p	29.3	61.9	852	
University	n.p	n.p	n.p	n.p	n.p	n.p	n.p	n.p	
Vocational 	31.9	24.8	56.7	n.p	n.p	25.8	67.1	1 003	
Gender	
Males	29.7	14.4	44.1	47.9	8.0	23.0	55.2	4 740	
Females	24.7	29.6	54.3	36.2	9.6	33.5	68.2	2 630	
Equity groups	
Disability	21.6	18.2	39.8	n.p	n.p	n.p	47.6	738	
Sole Parents	n.p	n.p	44.0	n.p	n.p	35.6	65.9	610	
Income support type	
Newstart Allowance	20.1	21.6	41.7	n.p	n.p	14.7	48.4	2 745	
Youth Allowance (other)	n.p	n.p	31.3	n.p	n.p	23.3	48.4	1 123	
Disability Support Pension	n.p	n.p	n.p	n.p	n.p	n.p	n.p	n.p	
Parenting Payment Single	n.p	n.p	41.0	n.p	n.p	33.4	64.1	581	
Parenting Payment Partnered	n.p	n.p	n.p	n.p	n.p	n.p	n.p	n.p	
TOTAL	27.7	20.5	48.2	43.3	8.6	27.0	60.3	7 370	

Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
Reference period:
Job seekers who exited from non-employment related activities in the 12 months to December 2010 and outcomes measured around 3 months later.

Job seekers' satisfaction
Table 5.1 Job seekers' satisfaction with assistance

	Av. Satisfaction Score
(%)	Proportion Highly satisfied
(%)	
			
Year ending March 2011*	
Stream 1 (JSA)	13.3	47.9	
Stream 2 (JSA)	14.6	58.4	
Stream 3 (JSA)	14.6	59.6	
Stream 4 (JSA)	14.5	58.0	
Employment Assistance  (DES)	13.5	52.5	
Ongoing Support  (DES)	14.9	63.2	
Employment related activities (IEP)	14.5	61.0	
Non-employment related activities (IEP)	12.3	32.6	
Year ending December 2010**	
Stream 1 (JSA)	13.3 	47.8 	
Stream 2 (JSA)	14.6 	58.3 	
Stream 3 (JSA)	14.7 	59.8 	
Stream 4 (JSA)	14.5 	58.2 	
Employment Assistance  (DES)	13.5 	52.2 	
Ongoing Support  (DES)	14.9 	62.9 	
Employment related activities (IEP)	14.5 	60.6 	
Non-employment related activities (IEP)	12.4 	34.5 	
Reference periods:
*Job seekers who participated in employment assistance in the 12 months to December 2010 and satisfaction measured around 3 months later.
**Job seekers who participated in employment assistance in the 12 months to September 2010 and satisfaction measured around 3 months later.

 Further information

Outcomes and measures used in this report
Labour market outcomes
•	Employment: An employment outcome is achieved when a job seeker indicates they are employed. The employment outcome rate is the employed job seekers as a proportion of all job seekers.
•	Employed part-time: The part-time employment rate is the proportion of all job seekers working 34 or less hours per week.
•	Employed full-time: The full-time employment rate is the proportion of all job seekers working 35 or more hours per week.
•	Unemployed: A job seeker is considered unemployed when they are not employed but are currently seeking employment. The unemployed outcome rate is unemployed job seekers as a proportion of all job seekers. 
•	Not in the Labour Force (NILF): A job seeker is considered not in the labour force (NILF) when they are not working and are not currently looking for employment. The NILF outcome rate is NILF job seekers as a proportion of all job seekers.
•	Positive Outcome: Recorded where a job seeker has achieved either an employment and/or education outcome. Positive outcomes are less than the sum of employment and education/training outcomes because some job seekers achieve both an employment and an education outcome. The positive outcome rate is a proportion of all job seekers.
•	Education/training: An education/training outcome is achieved when a job seeker indicates they are training or studying. The education/training outcome rate is the job seekers who are studying as a proportion of all job seekers.

Employment outcomes 
•	Permanent employees: Proportion of employed job seekers working in permanent jobs where they receive paid sick and holiday leave.
•	Casual, temporary or seasonal employees: Proportion of employed job seekers who identify their job as casual, seasonal or temporary. 
•	Self employed: Proportion of employed job seekers who are not employees but work for themselves.
•	Employed, seeking more work: Proportion of employed job seekers who indicated that ‘considering their current situation, they would like to work more hours’ (includes both employees and self employed job seekers). 
•	Full-time employed, seeking more work: Proportion of employed job seekers who are working full-time and who indicated that ‘considering their current situation, they would like to work more hours’ (includes both employees and self employed job seekers). 
•	Part-time employed, seeking more work: Proportion of employed job seekers who are working part-time and who indicated that ‘considering their current situation, they would like to work more hours’ (includes both employees and self employed job seekers). 
•	Employed and studying: Proportion of employed job seekers who are both working and studying

Education outcomes
•	Studying at a diploma level or higher: Proportion of studying job seekers who are studying to gain a diploma, advanced diploma, associate degree or degree level.
•	Studying at a year 10, 11 or 12 level: Proportion of studying job seekers who are studying year 10, 11 or 12.
•	Studying at a certificate level: Proportion of studying job seekers who are studying to gain a Certificate (I, II, III or IV).
Job seekers may be studying at an unspecified or ‘other’ level and so the sum of ‘studying at Year 10, 11 or 12’, Studying at certificate level’ and ‘Studying at diploma level or higher’ will be less than 100%. 

Job seekers’ satisfaction
This data is collected both from job seekers who have exited assistance and those still participating in employment assistance. The responses to four key aspects of service and assistance (help suited to circumstances, consideration of individual needs, treated with respect and overall quality of service) are calculated to form a satisfaction score for each job seeker on a scale of 0 to 20. The possible responses to these questions are ‘very satisfied’, ‘satisfied’, ‘neither satisfied or dissatisfied’, ‘dissatisfied’ or ‘very dissatisfied’. 
•	Average satisfaction score: This score is out of 20 and is the average score for all surveyed job seekers
•	Proportion highly satisfied: The proportion of job seekers who answered satisfied or highly satisfied to all of the key aspects of service.

Other definitions used in this report
•	Duration of unemployment: Job seekers are grouped according to the time (in months) that a job seeker was registered as unemployed when they commenced their period of employment assistance. 
•	Educational attainment: Job seekers are grouped according to the highest level of education attained. Post secondary education is further split into university and vocational education.
•	Income support types: Job seekers are grouped according to the type of income support they were in receipt of when they commenced their period of employment assistance. The main income support types are Newstart, Youth Allowance (other), Parenting Payment Single, Parenting Payment Partnered and Disability Support Pension.
Equity groups: These groups are not mutually exclusive and a job seeker could be part of more than one group.
o	CALD: Job seekers from a culturally and linguistically diverse background, as identified by their country of birth. 
o	Sole parents: Job seekers who either through their JSCI assessment or initial interview indicated that they are a sole parent or a recipient of Parent Payment Single when they commenced their period of assistance.
o	Low English skills: Job seekers with low English language skills (speaking, reading & writing) when they commenced their period of employment assistance.
•	Labour market priority regions:  The Australian Government labour market priority regions are identified areas/regions likely to experience labour market disadvantage now or in the future. Job seekers who reside in any of these regions are included in the ‘in a labour market priority region’ group.

•	Not available (n.a.): Indicates that the relevant data was not available to produce an estimate.
•	Not provided (n.p.): Indicates that sufficient data was not available to produce a reliable estimate for the particular group of job seekers. 
Reference period
Outcomes in this publication for programs and services other than DES relate to job seekers who participated in assistance between 1st January 2010 and 31st December 2010.  For DES, outcomes relate to job seekers who participated in assistance between 1st March 2010 and 31st December 2010  

Survey & technical information
Data sources 
The two main data sources used to determine the outcomes achieved by job seekers during and after a period of labour market assistance are:
•	The Post-Program Monitoring (PPM) survey; and 
•	The Department’s administrative database held within the Employment Services System (ESS) accessed via the Consolidated Data Stores (CDS).
The PPM survey has been undertaken by the Department on an ongoing basis since 1987 and is used to determine the labour market and education status of program job seekers around three months after they become in-scope for having their outcomes measured. The ESS records details of commencements, job placements and paid outcomes from labour market assistance.
Survey Instruments
The PPM survey applies a mixed methodology approach to the collection of survey responses. An initial mail-based survey is sent to job seekers around eight weeks after they become in-scope (the trigger rules are set out below). If the job seeker does not respond to the initial mail-based survey within three weeks they will be sent a reminder mail-based survey. If after three weeks following they still have not responded then a telephone follow-up contact is attempted (over a two week period). Through this mixed communication medium, multiple attempts are made to collect a response from each surveyed job seeker. 
Programs surveyed
The Labour Market Assistance Outcomes publication covers participation in Job Services, Australia, Indigenous Employment Program and Disability Employment Services. A number of questionnaires tailored to the job seekers’ employment assistance are used. The various questionnaires are listed below
Table 1:  Post-Program Monitoring Surveys
Job Services Australia	
Stream 1 (Limited)	Activity –Training in Job Search Techniques	
Stream 1 	Activity – Voluntary Work – Work Experience	
Stream 2 	Activity – Green Corps	
Stream 3 	Activity – Drought Force	
Stream 4 	Activity – Training 	
Job Placements	Activity – New Enterprise Incentive Scheme	
Activity – Work for the Dole	Activity – Other	
Reformed Indigenous Employment Program	
Cadetships	General	
Apprenticeships/Traineeships	Wage Subsidy & Job placement	
Pre-reformed IEP surveys -  Wage Assistance	Pre-reformed IEP surveys - Structured Training and Employment Projects	
Disability Employment Services	
Disability Employment Services – Employment Assistance	Disability Employment Services – Ongoing Support	

Surveying Points
Job Services Australia
The PPM survey is primarily a post-exit survey, and an exit from a period of employment services will trigger a survey. Given the nature and design of Job Services Australia, however, additional survey trigger points are included to ensure accurate outcomes.
Depending on which Stream of assistance a job seeker is in, there are a series of set PPM survey points for those who remain in assistance. These scenarios are based on the assumption that the job seeker does not get assessed as being eligible for a higher level of Stream Services (and will trigger an exit from that prior Stream of assistance).
A job seeker who remains in Stream 1, 2 or 3, and does not exit Job Services Australia, will be in-scope for a PPM survey at the following points:
•	Following the completion of their Intensive Activity placement (at around four-and-a-half months) with the initial survey to be sent out at around the six-and-a-half mark.
•	Following the completion of their Initial Service Period (at around the 12 month point) with the initial survey to be sent out at around the 14 month mark.
•	Following the completion of their Work Experience Activity within their first Work Experience Phase (at around the 18 month point) with the initial survey to be sent out at around the 20 month point.
•	Following completion of their first Work Experience Phase (at around the 24 month point) with the initial survey to be sent out at around the 26 mark.
•	Following the completion of their Work Experience Activity within their second Work Experience Phase (at around the 30 month point) with the initial survey to be sent out at around the 32 month point.
•	Following completion of their second Work Experience Phase (at around the 36 month point) with the initial survey to be sent out at around the 38 month mark.
A job seeker who remains in Stream 4, and does not exit Job Services Australia, will be in-scope for a PPM survey at the following points:
•	Following the completion of their Initial Service Period (at around the 12 (or 18 if their Initial Service Period was extended) month point) with the initial survey to be sent out at around the 14 (20) month mark.
•	The following surveying points are under the assumption that the job seekers Initial Service Period was not extended by six months. If it was, then add six months to each time point.
•	Following the completion of their Work Experience Activity within their first Work Experience Phase (at around the 18 month point) with the initial survey to be sent out at around the 20 month point.
•	Following completion of their first Work Experience Phase (at around the 24 month point) with the initial survey to be sent out at around the 26 month mark.
•	Following the completion of their Work Experience Activity within their second Work Experience Phase (at around the 30 month point) with the initial survey to be sent out at around the 32 month point.
•	Following completion of their second Work Experience Phase (at around the 36 month point) with the initial survey to be sent out at around the 38 month mark.
A job seeker who is recorded within the Department’s administrative data system as being placed into a job will also be in-scope for a PPM survey. Further, a job seeker who has been recorded as having left an activity based placement (e.g Work for the Dole, Green Corps) will also be in-scope for a PPM survey in relation to that activity, irrespective of whether that activity was part of a job seeker’s Stream 1 Intensive Activity that occurred during the Initial Service Period, Work Experience activity or undertaken at a different point in assistance. 

Reformed Indigenous Employment Program
A job seeker will be in-scope for Reformed Indigenous Employment Program (Cadetships) PPM survey if they:
•	Exit a period of Reformed Indigenous Employment Program (Cadetships) where they will receive a survey three and 12 months after exiting and
•	Reach 12 months in Reformed Indigenous Employment Program (Cadetships) without exiting
•	Reach 24 months in Reformed Indigenous Employment Program (Cadetships) without exiting.
A job seeker will be recorded as being in-scope for Reformed Indigenous Employment Program (Apprenticeships/Traineeships) PPM survey if they:
•	Exit a period of Reformed Indigenous Employment Program (Apprenticeships/Traineeships) and
•	Reach 12 months in Reformed Indigenous Employment Program (Apprenticeships/Traineeships) without exiting.
A job seeker will be recorded as being in-scope for Reformed Indigenous Employment Program (Wage Subsidy or Job Placement) PPM survey if they:
•	Exiting a period of Reformed Indigenous Employment Program (Wage Subsidy). If a job seeker has reached a point where they have reached 26 weeks after their commencement date then that date will be used as a proxy exit date if there is no exit date populated.
A job seeker will be recorded as being in-scope for Reformed Indigenous Employment Program (General) PPM survey if they:
•	Exit a period of Reformed Indigenous Employment Program (General).

Disability Employment Services
A job seeker will be recorded as being in-scope for Disability Employment Services (DES) (Employment Assistance) PPM survey if they:
•	Exit from DES (without progressing to Ongoing Support), including 26 week outcome and exit as a fully independent worker
•	Reach 26 week outcome and continue to receive Ongoing Support
•	Reach 12 months in DES assistance and not receiving ongoing support (unless the jobseeker has exited DES at  the same time)
A job seeker will be recorded as being in-scope for Disability Employment Services (DES) (Ongoing Support) PPM survey if they:
•	Exit from DES (and were in participating in the Ongoing Support phase)
•	Reach 12 months in Ongoing Support (unless the jobseeker has exited DES at the same time)
For both 12 months triggers, if a job seeker transitioned from DEN or VRS into DES and had spent less than six months in DEN or VRS before transitioning, then the time in DEN and VRS is counted towards the 12 month clock, otherwise it is only the time spent in DES that is counted towards the determination of the 12 month survey trigger. 

Sampling, populations and results
Job Services Australia - sampling
The PPM survey applies a stratified sampling approach to determining which job seekers in scope are surveyed. For Stream Services, Job Placements, Work for the Dole, Training in Job Search Techniques and non-Productivity Places Program training placements) the following sampling approach is used:
•	10% Full-rate Newstart Allowance or Youth Allowance (other) and non-Allowance Youth
•	10% not on income support or Part-rate Newstart Allowance or Youth Allowance (other)
•	50% on Disability Support Pension
•	25% on Parenting Payment
•	50% on other income support types. 
For all other Work Experience activities a census approach is used. 
Job Services Australia – in-scope population
Stream Services – job seekers are counted in the ‘in-scope population’ for Stream Services if, during the reference period, they exited from JSA assistance, or a phase of assistance (eg initial 12 month service period, Work Experience phase 1), or they received assistance in the reference period but had not exited by the end of it.  Job seekers can potentially be counted in the ‘In-scope population’more than once in the reference period (eg if they completed a phase and also exited JSA in the same reference period.)  The in-scope population therefore differs to straight counts of participation or commencement in Stream Services that may be shown in other Departmental publications and reports.
Stream 1 Limited - job seekers are counted in the in-scope population for Stream 1 Limited if, during the reference period, they exited from a Stream 1 Limited placement.  Job seekers can exit one or more times from Stream 1 Limited during the reference period.
Job Placement – job seeker s are counted in the in-scope population for Job Placement if, during the reference period, they were placed in a job that was recorded in DEEWR administrative systems.  Job seekers can have more than one job placement during the reference period.
Activities - job seekers are counted in the in-scope population for activities if, during the reference period, they exited from an activity placement.  Job seekers can exit one or more times from the same or different activity type(s) during the reference period.
NEIS -job seekers are counted in the in-scope population for NEIS if, during the reference period, they exited from a NEIS placement.
Job Services Australia – results
Stream Services - the results presented in this report for Streams 1 to 4 are a combination of the outcomes of job seekers who exited from JSA assistance, or a phase of assistance (eg initial 12 month service period, Work Experience phase 1), or who received assistance in the reference period but had not exited by the end of it. Given that job seekers can remain in assistance for different periods of time, this approach ensures that results are representative of all job seekers who received assistance, and not just those who exited or participated for a certain time without exiting.
As an example, for the reporting of the Stream 2 outcomes in the December 2010 report, the outcomes of the following three groups of job seekers are used:
•	those who exited assistance between 1 October 2009 and 30 September 2010
•	those who reached 12 months of participation in the Initial Service Period or Work Experience Phase 1 between 1 October 2009 and 30 September 2010
•	those who received assistance at some point between 1 October 2009 and 30 September 2010 but had not exited by 30 September 2010
Activities, Stream 1 Limited, NEIS - results for activity based placements such as Work for the Dole and Green Corps, shorter term placements such as Stream 1 (Limited), and the NEIS program, are based on the outcomes of job seekers who exited in the reference period.  This approach suits the nature of these types of assistance as they have discrete start and end points.
Job Placement results for Job Placement are based on the outcomes of job seekers who were placed in jobs in the reference period.
Reformed Indigenous Employment Program -sampling
For each of the different elements of the Reformed Indigenous Employment Program, the population is split into the same strata as are used for Job Services Australia, but a census is undertaken. 
Reformed Indigenous Employment Program –in-scope population
Employment Related activities - job seekers are counted in the ‘in-scope population’ for Reformed IEP employment related activities if, during the reference period, they exited from a Reformed IEP employment related activity, or they reached 6 months participation in a Reformed IEP employment related activity.  Job seekers can potentially be counted in the ‘In-scope population’more than once in the reference period (eg if they reached 6 months participation in IEP and also exited IEP in the same reference period.)  The in-scope population therefore differs to straight counts of participation or commencement in IEP that may be shown in other Departmental publications and reports.
Non-employment Related activities - job seekers are counted in the ‘in-scope population’ for Reformed IEP non-employment related activities if, during the reference period, they exited from a Reformed IEP non-employment related activity.
Reformed Indigenous Employment Program –results
Employment Related activities - the results presented in this report for Reformed IEP employment related activities are based on the outcomes of job seekers who exited from a Reformed IEP employment related activity, or reached 6 months participation in a Reformed IEP employment related activity.
Non-employment Related activities - the results presented in this report for Reformed IEP non-employment related activities are based on the outcomes of job seekers who exited from Reformed IEP non-employment related activities during the reference period.
Disability Employment Services - sampling
For both the Employment Assistance and Ongoing Support components of the Disability Employment Services, the population is split into the same strata as are used for Job Services Australia, with a one-in-three sample selection. 
Disability Employment Services – in-scope population
Job seekers are counted in the ‘in-scope population’ for DES if, during the reference period, they exited from a DES placement, or they reached 12 months participation in a DES placement.  Job seekers can potentially be counted in the ‘In-scope population’more than once in the reference period (eg if they reached 12 months participation in DES and also exited DES in the same reference period.)  The in-scope population therefore differs to straight counts of participation or commencement in DES that may be shown in other Departmental publications and reports.
Disability Employment Services - results
The results presented in this report for DES are a combination of the outcomes of job seekers who, in the reference period, exited from assistance or a phase of assistance and those job seekers who reached 12 months participation in the program.

Comparing results
Users should not attempt to directly compare the results reported for Job Services Australia assistance with Job Network and other complementary programs under the previous employment services contract. Different eligibility, access and labour market conditions are all factors that make comparisons problematic.
Program descriptions
Job Services Australia (JSA)
JSA: The Australian Government's national employment services system (commenced on 1 July 2009), providing opportunities for training, skills development, work experience and tailored assistance. It includes: 
•	Streams 1, 2, 3 and 4, including Work experience
•	Harvest Labour Services
It also includes the other employment related services, which include NEIS Panel, Innovation Fund Panel, Employer Broker Panel and National Harvest Labour Information Service

Streams 1 – 4: The different streams reflect a job seekers’ capacity for employment and work readiness. Stream1 consists of job seekers who are work ready, Stream2 consists of job seekers with moderate barriers to employment, Stream3 consists of job seekers with significant barriers to employment and Stream4 consists of job seekers with severe non-vocational barriers to employment. 
New Enterprise Incentive Scheme (NEIS) is an Australian Government program providing a range of services to assist eligible unemployed people in establishing and running a small business.
Intensive activity within JSA is an activity undertaken by Stream1 job seekers which is designed to improve their ability to obtain and sustain employment. The activity must be of 60 hours over a fortnight for job seekers with full-time requirements at around the four month point in assistance.
Work experience phase within JSA is for job seekers who have completed approximately 12 months of services in Streams 1 to 4 will typically commence in the Work Experience Phase of their Stream following a Stream Services Review. In this Phase, Providers facilitate Work Experience Activities for job seekers which will enhance their chances of finding employment and provide ongoing assistance through regular contact with job seekers.
Activities that a job seeker may undertake as an intensive activity or in the Work Experience Phase (or at some other time) include:
•	Training  - on occasion provided through the Productivity Places Program (PPP)
•	Work for the Dole - A JSA activity that provides assistance for job seekers to develop work habits, generic work skills and work experience by participating in community projects and activities.
•	Green Corps - A JSA activity designed to provide job seekers with opportunities to develop personal skills while working in a team and generating positive outcomes for the environment and Australia’s cultural heritage.
•	Drought Force - A JSA activity designed to help job seekers gain skills and experience by providing assistance to individual farms and farming communities severely affected by drought.
•	Training in job search techniques – A JSA activity that develops job search skills
•	Voluntary work/Work Experience – Voluntary work provides job seekers with the opportunity to support their community through volunteering and through either voluntary work or work experience job seekers can experience a workplace and work environment.

Information on Job Services Australia is available at the Australian Government Department of Education Employment and Workplace Relations website (http://www.deewr.gov.au/Employment/JSA).
Disability Employment Services (DES)
DES: The Australian Government's national employment services system catering specifically to job seekers with disability. It is divided into two programs: 
•	Disability Management Service, for job seekers with disability, injury or health condition that are not expected to need long-term support in the workplace
•	Employment Support Service, for job seekers with permanent disability and an assessed need for more long-term workplace support.

Employment assistance (DES): The initial period of DES assistance designed to assess the impact of the job seeker's disability, injury or health condition on the job seeker's capacity to find and maintain employment. Providers then focus on assisting the job seeker find sustainable employment by addressing vocational and non-vocational barriers and building the job seeker's capacity to work.
Ongoing support (DES): A phase of assistance in DES, where the DES provider has assessed that further support is required beyond the initial 26 weeks (since job placement) of support.  If Ongoing Support is required for more than 26 weeks (from the 26 week outcome), then an independent Ongoing Support Assessment is required to determine what is the most appropriate support for the future. There are three types of Ongoing Support: 
•	Flexible Ongoing Support job seekers in Disability Management Service or Employment Support Service who require irregular or less predictable access to support to maintain employment
•	Moderate and High Ongoing Support are only available to Employment Support Service job seekers and is determined by the job seeker's individual need and relative disadvantage.

Information on Disability Employment Services is available at the Australian Government Department of Education Employment and Workplace Relations website (http://www.deewr.gov.au/Employment/Programs/DES).

Reformed Indigenous Employment Program (IEP)
IEP: An Australian Government program administered by DEEWR which provides a range of tools to achieve employment and economic development for Indigenous Australians. A wide range of activities are included within Indigenous Employment Program tailored towards job seekers, employers or communities. The Reformed Indigenous Employment Program commenced on 1 July 2009 though some activities commenced before 1 July 2009 is still in operation.
IEP - Employment related activities: These activities have a strong job or employment focus, including cadetships, traineeships, apprenticeships and job placements.
IEP –Non employment related activities: These activities although part of employment assistance, do not necessarily have a strong job focus and often include training and development courses.

Information on Indigenous Employment Program is available at the Australian Government Department of Education Employment and Workplace Relations website (http://www.deewr.gov.au/Indigenous/Employment/Programs/IEP).