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Workforce Australia – information for providers
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Individuals who need, or would like, extra help to get job ready will be supported by a Workforce Australia Employment Services Provider.
Annual Reports
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The Annual Report provides information about the Department's achievements, corporate arrangements and performance.
Delivering Parent Pathways Guidelines – Part A: Universal Guideline
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This Guideline assists Parent Pathways providers to meet their obligations and responsibilities to deliver services under the Parent Pathways Deed 2024-2027 (the Deed).
Delivering Parent Pathways Guidelines – Part B: Operational Guidance
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This Guideline contains detailed guidance on providers’ operational obligations and responsibilities under the Parent Pathways Deed 2024-2027 (the Deed).
Service Guarantee
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The Service Guarantee outlines what participants can expect from the service. All providers and mentors must follow the Service Guarantee.
Advice for Relevant Entities - requiring Suppliers to obtain consent
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This supplementary guidance provides greater clarity on the importance of including Model Clauses or suitable terms and conditions in contracts that require the Supplier to obtain consents that will allow the Department of Employment and Workplace
New voluntary service for parents and carers launched
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Eligible parents and carers can now access Parent Pathways, a voluntary, personalised and family-friendly service to help them plan their future.
Secure Jobs, Better Pay Review – Terms of Reference
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A joint review of the operation of the Fair Work Legislation Amendment (Secure Jobs, Better Pay) Act 2022 (Secure Jobs, Better Pay Act) and of the amendments made by Part 16A of Schedule 1 of the Fair Work Legislation Amendment (Closi
National Customer Service Line (NCSL) Service Guarantee
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The National Customer Service Line (NCSL) Service Guarantee reflects the quality of service our clients can expect of the NCSL. It sets out the minimum level of service clients contacting the NCSL can expect to receive.
Fee-Free TAFE Enrolment Data Overview
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The Fee-Free TAFE Enrolment Data Overview document provides a breakdown of Fee-Free TAFE enrolment figures from January 2023 to 30 June 2024.
Workforce Australia Services Provider Performance Ratings – June 2024
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Excel spreadsheet that details provider performance ratings for the performance period ending on 30 June 2024. Previous quarterly ratings are also available.
Accreditation of GE under WHS Accreditation Scheme
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Documents related to progressing of GE’s application for accreditation under the WHS Accreditation Scheme.