You can get in touch with us online, by email, phone or by mail. You can also find us on social media.
On this page:
If you or someone you know is in crisis or danger, contact an emergency support service.
For general enquiries, you can use our online contact form or contact the department via the channels below.
Complaints
For information about how to make a complaint, go to Making a complaint to the department.
Data request form
The Department of Employment and Workplace Relations collects data on a range of programs and initiatives. Use this form to lodge a request for data related to these programs and initiatives.
Please note that the release of data is not guaranteed.
If you have trouble completing the form, email data@dewr.gov.au
Switchboard
The switchboard directs all phone calls received from the public, external stakeholders and clients, to the appropriate destination/recipient.
Phone: 1300 488 064
Report a cybersecurity vulnerability
Our security Vulnerability Disclosure Policy gives security researchers and the community a point of contact with us. We encourage you to tell us if you find a potential vulnerability within our systems, services or products.
Please email VulnerabilityDisclosure@dewr.gov.au with enough detail, so that we can replicate and validate the vulnerability.
Report fraud or corruption
To report fraud or corruption relating to the department or learn more about how we manage fraud and corruption, visit How to report fraud and corruption.
Student enquiries
The Student Enquiry Line can assist with general enquiries about:
- Apprenticeships and Traineeships
- VET Student Loans and the former VET FEE-HELP Scheme
- Complaints about your training provider
Phone: 1800 020 108
Email: skilling@dewr.gov.au
Employment services enquiries
National Customer Service Line
If you have a provider, the National Customer Service Line can help you with enquiries about your program, a complaint you may have, or any feedback you have.
It’s open from 9 am to 7 pm AEDT, Monday to Friday. This service is closed on national public holidays.
Phone: 1800 805 260 (free call from land lines)
Email: NationalCustomerServiceLine@dewr.gov.au
If your enquiry is about an appointment or your mutual obligation requirements, you’ll need to contact your provider. You need to be signed in through myGov to view this page.
We can’t pass your feedback to providers, employers, recruitment agencies or job seekers.
Nominee form
You can choose a person to enquire or act on your behalf in relation to employment services.
To do this, complete the Authorising a person to enquire or act on your behalf for employment services form. Then send it to us at the Nominee@dewr.gov.au mailbox.
Authorising a person to enquire or act on your behalf does not prevent you from contacting us.
Digital Services Contact Centre
If you're self-managing your job search in Workforce Australia Online, you can contact the Digital Services Contact Centre.
It’s open from 9 am to 7 pm AEDT, Monday to Friday. This service is closed on national public holidays.
Phone: 1800 314 677
Email: digitalservices@dewr.gov.au
Employer Hotline
If you're a business, the Employer Hotline can help answer your questions about employment and our employment services.
The Employer Hotline is open between 9 am and 7 pm AEDT, Monday to Friday. This service is closed on national public holidays.
Phone: 13 17 15 (free call from land lines)
Email: nationalcustomerserviceline@dewr.gov.au
Find out more about the department’s programs and services for businesses and industries, particularly those that help with large-scale recruitment or workforce needs, on the Workforce Australia for Business website or email workforceaustraliaforbusiness@dewr.gov.au.
Employment Services tip-off line
Current and former employment consultants can alert us to suspected or actual instances of inappropriate or fraudulent business practices by contracted providers, that may be a breach of the Deed and/or guidelines.
Phone: 1300 874 536
Employer enquiries for apprenticeships
For enquires about apprenticeships, traineeships and related services, including the Apprenticeship Data Management System (ADMS), call the Employer Enquiry Line.
Our team can provide information and referrals to appropriate services within the skilling and education sector.
Please contact your Australian Apprenticeship Support Network Provider before calling the Employment Enquiry Line on the number number below.
Phone: 1800 020 108
Email: skilling@dewr.gov.au
Fair Entitlements Guarantee
For enquiries about the Fair Entitlements Guarantee (FEG), including information on claim lodgement, call the FEG Hotline.
It’s open between 9 am and 5 pm AEDT, Monday to Friday. This service is closed on national public holidays.
Phone: 1300 135 040
Email: feg@dewr.gov.au
Post:
Fair Entitlements Guarantee Branch
Department of Employment and Workplace Relations
GPO Box 9828
Canberra ACT 2601
To learn more about the Fair Entitlements Guarantee, visit the Fair Entitlements Guarantee page.
Fair Entitlements Guarantee Recovery Program
To enquire about the FEG Recovery Program or to speak with the FEG Active Creditor area, call the FEG Recovery Hotline.
It’s open between 9 am and 5 pm AEDT, Monday to Friday. This service is closed on national public holidays.
Phone: 02 6121 7272
Email: FEGrecoveryprogram@dewr.gov.au
For more information on the FEG Recovery Program, visit the Fair Entitlements Guarantee Recovery Program page.
Media enquiries
If you're a journalist or have a media enquiry for the department or minister, you can contact the Media Team by email, media@dewr.gov.au.
Please ensure you provide your contact details, including your phone number and the deadline for your story.
Postal address
Department of Employment and Workplace Relations
GPO Box 9828
Canberra ACT 2601
Australia
Assistance – TIS and National Relay
Translation Services
To speak with us in your preferred language, contact the Translating and Interpreting Service (TIS National) on 131 450 for the cost of a local call.
Ask TIS National to call the department on the appropriate number listed above.
National Relay Service
The National Relay Service (NRS) is a phone solution for those who are deaf, hard of hearing, or have a speech communication difficulty.
Department of Employment and Workplace Relations welcomes calls through the National Relay Service. If you are deaf, hard of hearing, or have a speech communication difficulty, choose your access option and provide our phone number 1300 488 064 when asked by the relay officer.
Follow us
You can follow us on social media.
Browse the full list of departmental social media accounts.