Resources

The following is a list of all the resources that are associated with Workforce Australia.

Workforce Australia overview - for employment peak bodies

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The department recently gave an overview of Workforce Australia in a presentation to representatives from community and employment peak bodies, including updates on transition and the external communications strategy.

Workforce Australia - Progress Payments training module

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This module provides scenarios to demonstrate the practical application of progress payment policy with the aim of helping provider staff know when they can and cannot claim progress payments.

Workforce Australia - Progress Payments training module.pdf

Workforce Australia - Provider Performance Framework training module

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The Workforce Australia Services Provider Performance Framework training module is currently being reviewed. A refreshed version will be available in 2025.

Workforce Australia - Provider Performance Framework training module.pdf

Workforce Australia - Points Based Activation System training module

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This module gives providers the information they need to support participants to meet their mutual obligations using the Points Based Activation System (PBAS). Participants in Workforce Australia Services have been assessed or have chosen to seek tailored support from a provider to help them move towards employment.

Your knowledge and expertise in understanding the participant’s circumstances, including their strengths, interests, and barriers to employment, will enable you to provide tailored servicing.

Workforce Australia - Points Based Activation System training module.pdf

Activation and Mandatory Activity Requirements Training Module

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This course gives providers an overview of activation and mandatory activity requirements and what they need to do to help participants achieve these by the activation point. This module provides you with the information you need to understand the activation requirement, and what happens if a participant does not meet the activation requirement by the activation point. It will also give you information to help you understand your obligations as a provider to support the
participant.

Workforce Australia - Activation and Mandatory Activity Requirements training module.pdf

6. Targeted Compliance Framework (TCF) – Serious failures

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A work refusal failure or an unemployment failure may result in the participant having a financial penalty applied. Find out more in this module.

workforce-australia-6-serious-failures-gT35GQjR.PDF