Workforce Australia Online Performance Measures​

Workforce Australia Online commenced on 4 July 2022. The Workforce Australia Online services Performance Measures aim to support transparency on the performance of this service.

Performance measures will be reported quarterly.

On this page:

Diversification of Tasks​

Benchmark 45% Result 51.6%

  • Benchmark met.
  • This measure represents the proportion of finalised Point Based Activation System (PBAS) Point Periods where the participant completed at least one meaningful task other than job search.
  • This is a measure of the diversification of tasks participants undertake when they are in Workforce Australia Online, noting the service is aimed at those who are more job ready.
  • The result covers a rolling 12-month period from period 1 December 2023 to 30 November 2024.

Participants in Work or Study after Exit​

Benchmark 80% Result 77.6%

  • Benchmark not met.
  • This measure represents the proportion of participants in work or study three months after exiting Workforce Australia Online. It is a measure of positive outcomes.
  • The results for this measure cover the period July 2023 to June 2024.

Return to Service Rate

Benchmark 15% Result 16.4%

  • Benchmark not met.
  • The measure represents Workforce Australia Online participants who exit Workforce Australia Online and then return to any employment service within 12 months of exit, as a percentage of those who exited services during this period.
  • This measure uses a 12-month rolling assessment period and requires an additional 12 months to assess whether exited participants return to employment services. The result covers exits from Workforce Australia Online from 1 January 2023 to 31 December 2023 and returns to service within12-months, up to 31 December 2024.

Participant Satisfaction​

Benchmark 60% Result 63.2%

  • Benchmark met.
  • This measure represents the percentage of participants who were satisfied or very satisfied with the overall quality of service from Workforce Australia Online.
  • The Workforce Australia Online performance measure for Participant Satisfaction was adjusted from 65% to 60% in July 2024. The original benchmark of 65% was set as a stretch goal when the measures were first developed. When the measure was included in the Corporate Plan, the benchmark was converted from a stretch goal to a program target, to align with the way benchmarks for the other performance measures in the department’s Corporate Plan are set.
  • This result combines data from surveys undertaken in January, April, July and October 2024.