Quality Principles Quality Auditors List

As part of the Australian Government’s reform of employment services, a new employment services model – Workforce Australia – commences on 1 July 2022. Workforce Australia Employment Services Providers (Providers) offered a license to deliver Services are required to achieve QAF Certification, which sets out the minimum standards of quality for Workforce Australia Employment Services Providers, ensuring their policies and processes support continuous improvement and quality service delivery.

To obtain QAF Certification Providers must:

• achieve certification against one of two approved Quality Standards (ISO 9001:2015 or the National Standards for Disability Services (NSDS)) (the Quality Standards)
• demonstrate adherence to the Department’s 7 Quality Principles.

A Provider must engage a CAB that has been accredited by the Joint Accreditation Scheme of Australia and New Zealand (JAS-ANZ) for their Quality Standards audits.

Providers are required to engage a department approved Quality Auditor CAB for their Quality Principles audits.

Eligibility

To be considered for inclusion on the Department approved Quality Principles Quality Auditors List (the Quality Auditor List), a CAB must be currently accredited with JAS-ANZ to undertake an ISO 9001 or NSDS Audit.

Appointment to the Quality Auditor List does not guarantee Providers will engage the CAB for any Quality Principles Audits or any volume of Quality Principles Audits.

Before applying

Before applying it is recommended that applicants read the:

• Guidance note – Application to be approved as a Conformity Assessment Body on the Department’s Quality Auditor list
• Quality Principles Quality Auditor Deed
• Quality Assurance Framework Guidance for Conformity Assessment Bodies
• QAF Quality Auditor Application – Checklist

Lodging an application

To apply for inclusion on the Quality Auditor List, the Applicant must:

1. complete and submit the Quality Principles Quality Auditor Application form to ESQAF@dewr.gov.au;
2. complete the CAB Contact Person details and, where relevant, any Subcontractor details in items 2 and 3 of Schedule 1 of the Quality Principles Quality Auditor Deed and submit to the Department in accordance with the instructions in the Quality Principles Quality Auditor Application Guidance Note; and
3. submit 2 copies of the Deed properly signed by the Applicant’s organisation to the Department in accordance with the instructions in the Quality Principles Quality Auditor Application Guidance Note.

Further information

Requests for further information on the application process, the QAF or the Quality Principles should be submitted in writing to ESQAF@dewr.gov.au.