The Department of Employment and Workplace Relations monitors outcomes for employment services participants through Post-Program Monitoring (PPM) surveys.
The Quality and Progress Survey provides information on participant satisfaction with their service provider and their progress to employment in two Workforce Australia employment programs – Workforce Australia Services and Transition to Work (TtW). Participants who were commenced on the caseload of either program and serviced by their provider for at least 91 days can receive the survey.
The survey is conducted on a monthly basis. Results are calculated for a 12-month period and updated quarterly.
On this page:
Key points
Table 1 shows the percentage of Workforce Australia Services participants satisfied with the services received from their provider and the percentage of Workforce Australia Services participants who felt that they made progress towards employment while working with their provider.
Between April 2023 and March 2024,
- 75.3% of participants on the Workforce Australia Services caseload were satisfied or very satisfied with the overall quality of service received from their provider.
- 69.8% of participants on the Workforce Australia Services caseload felt that working with their provider improved their chances of getting a job.
Table 1. Key statistics – Quality and Progress (Workforce Australia Services)
| Survey Question | Workforce Australia Services (April 2023 – March 2024) |
|---|---|
| Satisfied or Very Satisfied (%) | |
| How satisfied or dissatisfied are you with your provider with regard to: Overall quality of service | 75.3 |
| A little or A lot (%) | |
| Do you feel that working with your provider has improved your chances of getting a job? | 69.8 |
Table 2 shows the percentage of Transition to Work participants satisfied with the services received from their provider and the percentage of Transition to Work participants who felt that they made progress towards employment while working with their provider.
Between April 2023 and March 2024,
- 83.6% of participants on the Transition to Work caseload were satisfied or very satisfied with the overall quality of service received from their provider.
- 80.7% of participants on the Transition to Work caseload felt that working with their provider improved their chances of getting a job.
Table 2. Key statistics – Quality and Progress (Transition to Work)
| Survey Question | Transition to Work (April 2023 – March 2024) |
|---|---|
| Satisfied or Very Satisfied (%) | |
| How satisfied or dissatisfied are you with your provider with regard to: Overall quality of service | 83.6 |
| A little or A lot (%) | |
| Do you feel that working with your provider has improved your chances of getting a job? | 80.7 |
Downloads
Latest dashboards and reports
- Quality and Progress Survey dashboard – 30 April 2023 to 31 March 2024
- Quality and Progress Survey detailed results (Workforce Australia Services) – 30 April 2023 to 31 March 2024
- Quality and Progress Survey detailed results (Transition to Work) – 30 April 2023 to 31 March 2024
Previous dashboards and reports
- Quality and Progress Survey dashboard – 31 December 2022 to 30 November 2023
- Quality and Progress Survey detailed results (Workforce Australia Services) – 31 December 2022 to 30 November 2023
- Quality and Progress Survey detailed results (Transition to Work) – 31 December 2022 to 30 November 2023
- Quality and Progress Survey dashboard – 30 September 2022 to 31 August 2023
- Quality and Progress Survey detailed results (Workforce Australia Services) – 30 September 2022 to 31 August 2023
- Quality and Progress Survey detailed results (Transition to Work) – 30 September 2022 to 31 August 2023
Useful links
Workforce Australia Post-Program Monitoring Surveys
- Workforce Australia Labour Force Survey
- Workforce Australia First Transition Survey
- Workforce Australia Second Transition Survey
Survey Methodology
Survey information for participants