The Australian Government is strengthening the complaints service for people engaging with pre-employment and employment services. This measure is part of the 2024–25 Budget announcement for Employment Services – Strengthening the Integrity of Employment Services.
A new complaints service has been launched within the Department of Employment and Workplace Relations with a dedicated team of investigators to handle complaints. The new service will provide clients with an effective voice, with the appointment of a senior person to oversee the complaints service.
Our goal is to develop a complaints service which is accessible and considers the needs of the complainant, particularly those who are vulnerable. Complaints will be handled impartially, confidentially and with empathy.
Visit our complaints webpage for more information. We have also developed an accessible and easy to use online complaints form. This form provides another option for people to submit complaints, in addition to our current telephone and postal contact options.
Public consultation
The discussion paper is now available and seeks your feedback on the new complaints service for people using Workforce Australia pre-employment and employment services. Your feedback will help us ensure the new complaints service is focused on you and will help to continuously improve the services we provide. Our goal is to create a complaints service that meets the needs and expectations of all people who connect with Workforce Australia.
We value your feedback. Consultations commence on Wednesday 11 December 2024.
For more information on the consultation and to provide feedback visit the Consultation Hub.