The department runs several surveys that ask participants about their experiences of Australian Government employment services and their progress with work and education.
On this page:
Participants are regularly surveyed by the department about their experiences of Australian Government employment services and their progress with work and education.
The Australian Government monitors the help that people receive from employment services to make sure that participants are receiving the best quality services possible.
Selected participants are invited to share what they think about the assistance they have received to help the Government plan and improve its employment services, and better understand the experiences of the people who use them.
Testing a new survey
The department is testing a new survey with participants. Feedback provided will help make the survey simple to follow and easy to understand for participants.
If you are participating in Workforce Australia Services or Transition to Work, you may be contacted by the department via email on the 18th of November about an opportunity to share your views via Microsoft Teams. The department may make further contact via email, SMS, and/or phone between November 19 and 22 to check if any additional participants are interested in the study.
Participation in this research is voluntary and any information collected will be used for internal research purposes only. Individuals who participate will not be identified in any reporting. Participation in the survey will not affect any government payments or services you receive.
If you have any questions, please contact the National Customer Service Line on 1800 805 260 or email ppmsurvey@dewr.gov.au.
Help logging in
Your login details should be in the email or letter you received about this survey.
Help to log into the survey is available by sending an email to ppmsurvey@dewr.gov.au or you can call 1800 805 260.
Privacy
Your personal information, including your responses to the survey questions and any additional information you provide, is protected by law, including the Privacy Act 1988.
The department may disclose some or all of your survey information to other Government departments to plan, deliver and improve the services and assistance offered through employment programs.
The department’s APP Privacy Policy contains information about the way in which the department will manage your personal information, how you may access your personal information held by the department, seek correction of such information and how the department will deal with such a complaint. A copy of the department’s APP Privacy Policy can be found on the Privacy page.
Your rights
Completing this survey is optional, with no consequences if you choose not to participate. If you do not want to be contacted for any future surveys, you can ‘opt out’ by calling 1800 805 260 or emailing ppmsurvey@dewr.gov.au.
Want more information?
If you have any access issues, questions or comments about the survey you can call on 1800 805 260 or email ppmsurvey@dewr.gov.au.