About the sector
Both call and contact centre roles are in high demand. Work is available in most capital cities and some regional areas. Some businesses operate contact centres within their organisations, others outsource this to specialist providers. Entry-level positions are available. Some businesses offer entry and preparation through traineeships.
The type of qualification that is relevant depends on the purpose of the business for which you work for. For example, some insurance companies offer traineeships in financial services.
Types of entry-level work
Call and contact centre work falls within multiple industry types, these include:
- Administrative and Support Services
- Electricity, Gas, Water, Waste Services
- Financial and Insurance Services
- Information Media and Telecommunications
- Public Administration and Safety
- Transport, Postal and Warehousing
Find out about the pay, projected growth, employment locations, skills and interests of people works as:
Training for entry-level work
The type of apprenticeship or traineeship you may do depends on the purpose of the business you work for. To find out about potential career pathways that can begin with an Australian Apprenticeship, visit the Australian Apprenticeship website.
Literacy and numeracy skills may be essential for this field. Use Australian Apprenticeships tools to check your literacy and numeracy skills for work in this industry:
You can improve your skills for entry level jobs by accessing free online digital literacy training at Microsoft Digital Skills Training.
On the Skills Road website you can find out about the tasks, skills and aptitudes associated with leading entry-level jobs including:
