The department has mechanisms in place for receiving feedback on our programs and services, as it is integral to our on-going improvement.
To better understand how the department manages complaints to seek the outcome you require, please read the Complaints factsheet.
If you wish to make a complaint about the department or about one of the programs or services we deliver, please select the appropriate contact from the table below.
If you or someone you know is in crisis or danger, contact an emergency support service.
| Area of complaint | Complaint type | Contact Information | |
|---|---|---|---|
| Employment | Complaints relating to the department's pre-employment and employment services or Workforce Australia | Online: Visit Making a Complaint About Pre-employment and Employment Services. | |
| Complaints relating to Parent Pathways | Email: nationalcustomerserviceline@dewr.gov.au Online: Visit Making a Complaint About Pre-employment and Employment Services | ||
| Skills and Training | Complaints about a registered training provider | Email: NTCH@dewr.gov.au Phone: 13 38 73 Online: Visit the National Training and Complaints Hotline page. | |
| Complaints about VET Student Loans Debt | Online: Visit the VET Student Loans Debt Complaints page. | ||
| Complaints about trades recognition | Email: traenquiries@dewr.gov.au Online: Visit the Trades Recognition Australia website. | ||
| Your Career | Email: MYskillsHelp@dewr.gov.au Online: Visit the Your Career website. | ||
| Training.gov.au | Email: TGAHelp@dewr.gov.au Online: Visit the Training.gov.au website. |
In order to ensure that we fully understand the nature of your complaint, please ensure that you leave your name and a way to be contacted so we may work with you on a suitable outcome.
If you cannot locate the area you need from the table, please send an email to complaints@dewr.gov.au and we will direct your email to the most appropriate area of the department to respond.